Donor Advocacy Administrator

Reviews donor adverse events for appropriate documentation, follow-up and metrics. Provides counseling to donors or patients regarding test results and/or assists Donor Services department with donor eligibility issues.

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Reviews adverse donor events for appropriate documentation, follow-up and metrics
• Provides guidance to employees in Donor Services, Biovigilence, and Quality Assurance regarding donor issues related to organizational risk
• Responds to inquiries and provides counseling to donors who have received a letter regarding positive test results, including but not limited to HIV
• Advises staff regarding medical evaluations and orders blood cultures on components and donors with positive test results
• Follows up with donors regarding post-donation incidents and reactions and arranges physician referral for evaluation and treatment as needed.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree in healthcare or related field from an accredited college or university. Two (2) or more years experience in a blood banking environment or an equivalent combination of education, certification, training, and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

Valid and current Florida RN, LPN or other healthcare license preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of and ability to interpret and apply federal and state regulations as they relate to quality assurance and regulatory affairs
• Ability to organize work for timely completion
• Ability to follow complex oral and written instructions
• Ability to communicate effectively orally and in writing
• Ability to work with minimal supervision
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Basic computer knowledge including Microsoft Office applications
• Skill in operating office equipment.

PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds).

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer/Vet/Disability/Other Protected Categories