Orientation and Tour Specialist

Orientation and Tour Specialist - North Campus

Essential Job Functions:

• Manage and supervise the student ambassadors program to support orientation programs and campus tours.
• Conduct individual and group tours for prospective students, families, and external groups.
• Oversee operations of student services labs, ensuring they meet the needs of new students.
• Assist in developing and implementing online and in-person orientation activities and events.
• Develop and update training materials for student ambassadors for consistent tour and orientation delivery.
• Provide comprehensive administrative support, including office scheduling, reporting, and communication.
• Assist in managing the orientation and tour budget, tracking expenses, and preparing financial reports.
• Coordinate and manage inventory, supply orders, and office maintenance for orientation and tour operations.
• Collaborate with campus partners to support and promote orientation and campus tour initiatives.

Additional Job Functions:

• Participate in professional development opportunities to stay current with best practices in orientation and student services.
• Assist with other duties as assigned by the Manager of Orientation and New Student Programs.

Knowledge, Skills and Abilities:

• Excellent interpersonal and communication skills.
• Ability to manage and lead a team of student ambassadors.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of campus resources and services.
• Ability to adapt to changing environments and work effectively under pressure.
• Outstanding customer service skills.
• Basic knowledge of budgeting and financial tracking.

Required Education:

• Associate's degree from a regionally accredited college/university or three years of related experience.

Preferred Education:

• Bachelor's degree from a regionally accredited college/university.

Required Experience:

• Experience in a customer service or student services role.
• Experience in organizing and leading tours or similar events.
• Experience providing administrative support.
• Experience working in a higher education environment is preferred.

Preferred Experience:

• Should have experience/training in one or more of the following areas: higher education, student affairs administration, or a related field.
• Should have experience in presenting workshops and in creating publications, as well as project management and event planning.
• Banner software experience preferred.
• Should have experience in organizing and implementing change, and experience in achieving objectives, particularly when subject to time/cost constraints.
• Should have experience with scheduling, assigning, delegating, monitoring, and evaluating the work of staff.
• Should have experience with safeguarding sensitive or confidential information from intentional or unintentional disclosure.

NOTE: This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.

Salary Grade: 106

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req6002

Posting Close Date: 10/5/2025 at 6 pm CST