Coordinator

Job Title: Coordinator

Location: Barnabas Health Medical Group

Department Name: Comprehensive Primary Care Prg

Req #: 48074

Status: Salaried

Shift: Day

Pay Range: $19.72-$27.85

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Experience Coordinator contributes to continuous improvement efforts focused on driving performance excellence and positive patient experience outcomes. The Patient Experience Coordinator analyzes, interprets and integrates data on experience from various sources to identify trends, strengths and opportunities for improvement. The Patient Experience Coordinator communicates data and feedback to staff and management and assists in developing measurable action plans that support improvements in patient and family experiences. The Patient Experience Coordinator helps to reinforce shared accountability and support effective implementation of action plans, in collaboration with various departments. The Patient Experience Coordinator assists in receiving and documenting patient and family complaints and grievances. The Patient Experience Coordinator also supports employee recognition programs and projects that promote positive experience results.

Qualifications:

Required:

• Bachelor's Degree required
• Excellent communication and analytical skills
• An enthusiasm to promote patient-centered care and service, using data to drive change
• Proven writing and presentation skills
• Ability to collaborate with diverse populations of team members to achieve results
• Computer proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook

Preferred:

• 3-5 years healthcare experience preferred.

Scheduling Requirements:

• Working Shift: Monday - Friday
• Day Shift
• Part-Time, 20 Hours Per Week

Essential Functions:

• Collect and analyze patient experience data
• Assist management and staff in developing, implementing and monitoring action plans to improve and sustain patient experience metrics

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ....and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer