Manager, Compliance (Non-Lending)

Overview

The Non-Lending Compliance team provides comprehensive advisory and compliance support to business units across the organization on all non-lending products, services, strategic initiatives, and associated consumer finance regulations. Areas of support include, but are not limited to: payments products, services, and modernization; savings products; membership; fraud and security operations; funds availability; international banking; BSA/AML; cloud core banking; court order operations; board governance; UDAAP; marketing; finance and accounting principles; and more.

Leads a team of compliance professionals and leverages subject matter expertise in consumer finance regulations, particularly those from the NCUA and CFPB. Ensures org-wide compliance with federal regulations, state laws, and industry standards and guidelines. Assists in leading ongoing operational strategy and alignment with corporate and departmental strategic goals. Ensures the credit union is in compliance with applicable regulations and established policies and procedures. Assists senior management in developing action plans for operational improvement.

Responsibilities

• Oversees the analysis of new and existing federal regulations to ensure that Navy Federal is in compliance with established standards
• Develops operational strategic plan; identifies and addresses areas of significant risk and evaluates overall effectiveness of operations
• Coordinates and supervises the review and analysis of federal regulatory compliance efforts
• Prepares responses to regulatory requests for comments, as well as letters and correspondence to support Navy Federal's positions and proposals and maintains existing policies and procedures
• Develops strategic implementation plans to ensure cohesive efforts across business units for new and ongoing enterprise-wide initiatives
• Identifies existing and new issues pertaining to corporate compliance with state and federal regulations to ensure necessary policies, strategies and procedures are implemented
• Acts as a subject matter expert with Navy Federal business units to ensure regulatory compliance in order to facilitate, improve, and strengthen business operations
• Keeps the AVP, Compliance and business units apprised of compliance status, as needed or required
• Oversees Compliance Officers charged with reviewing proposed and final federal regulations and regulatory guidance
• Provides guidance on issues having department and/or organization-wide impact
• Monitors and reviews new and existing regulations and legislation to ensure Navy Federal compliance
• Works on complex issues requiring in-depth knowledge of organizational objectives
• Oversees and prepares correspondence to Congress and federal regulators, for the President's signature, to express Navy Federal's position on proposed legislation and regulations
• Responds to General Counsel and senior management requests for specific legal interpretation and/or application of laws and regulations
• Leads operational/business analysis and action plans for operational improvement
• Performs managerial duties
• Sets performance standards, expectations, direction, goals, and assignments to ensure objectives and achievements align with department and company strategies
• Oversees the work of Compliance Analysts and Senior Compliance Officers to ensure timely delivery of quality compliance support
• Selects, assesses, rewards, counsels and develops team members
• Collects, compiles and prepares reports and data for management decision making
• Ensures compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations and values
• Sets direction for, and enforces consistent execution of corporate and division strategy through adherence to set objectives, goals, policies and procedures
• Provides insight and individual business unit perspectives to help facilitate and strengthen operations' compliance-related decision-making
• Serves as subject matter expert for technical advice and guidance related to compliance issues for the organization
• Ensures effective management of projects from inception through implementation

Qualifications

• Extensive experience that demonstrates an excellent understanding/ability to interpret and apply legislative and regulatory compliance guidelines, preferably in a financial institution, including experience with CFPB and NCUA consumer finance regulations
• Experienced people leader
• Ability to analyze highly complex concepts and articulate logical, coherent, workable solutions and procedures
• Extensive project management and supervisory experience directing/facilitating the work of others
• Expert planning, organizational and problem solving skills
• Expert analytical, reconciliation and deductive reasoning skills
• Advanced interpersonal, verbal and written communication skills
• Advanced skill in dealing tactfully and diplomatically with all levels of workforce and leadership
• Expert skill to exercise initiative, good judgment and make sound decisions
• Expert skill to anticipate needs, to execute appropriate project management functions and to document, track and report project status for the management team
• Expert skill in document management and a wide range of proprietary and universal software products and other technology
• Bachelor's Degree, or the equivalent combination of training, education and experience

Desired Qualifications

• Familiarity with Navy Federal's objectives, functions, and policies
• Expertise in group leadership
• Familiarity with non-lending laws and regulations, and other consumer-related compliance laws and regulations, such as Regulation E, Regulation CC, TISA, UDAAP, etc. Experience with Payments products, services, and modernization (e.g., RTP, Zelle, Debit Cards, Checks, Remittances, Wires, etc.); error resolution; savings products and membership; security/fraud regulations and standards; etc.
• Juris Doctor

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

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