New

Desktop Support

TEKsystems
$25.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Vancouver
Sep 10, 2025
IT Support Technician - Mac & Windows Environment We're seeking a highly motivated and technically skilled individual to join our End User Services (EUS) team, supporting a dynamic and diverse workforce across North America. This role is ideal for someone who thrives in a fast-paced environment, excels at customer service, and has hands-on experience supporting both macOS and Windows platforms in equal measure. Role Overview This position is split between: * 80% Tier II Onsite Desktop Support * 20% Tier I Virtual Chat Support You'll be the go-to expert for troubleshooting and resolving technical issues across a 50/50 Mac and Windows environment, both in-person and remotely. The role requires a strong understanding of both operating systems, hardware configurations, and enterprise-level support tools. Responsibilities * Provide day-to-day end-user support via: * Chat * Walk-up IT lounge * Remote sessions * Onsite visits * Support both onsite and remote employees across various locations * Maintain data accuracy in the Asset Management system * Perform inventory, audits, and equipment disposals * Refresh and replace End-of-Life (EOL) systems * Provision devices for new hires (Mac and Windows) * Monitor and remediate client health (SCCM, antivirus, etc.) * Support video conferencing and telepresence equipment * Install and remove hardware/software as needed * Maintain timely communication and ticket updates * Assist with procurement, inventory audits, and reporting * Monitor support queues and chat volumes daily * Contribute to and maintain knowledge base documentation * Provide support for printers and various hardware brands * Act as a trusted advisor to users, offering best practices and guidance * Resolve issues confidently in both lounge and remote settings * Stay current with new technologies and train others as needed * Perform other duties as assigned Required Qualifications * 1+ years of desktop support experience in a medium to large environment * Ability to work onsite and remotely as needed * Strong troubleshooting skills across both macOS and Windows 10/11 * Experience with Active Directory, VPNs, WLAN/LAN, and TCP/IP fundamentals * Familiarity with client image creation and management * Proficient in ticketing systems and remote support tools * Solid understanding of Mac system architecture and Windows enterprise environments * Excellent verbal and written communication skills * Proven problem-solving abilities with a focus on fast resolution * Experience supporting iOS and Android devices * Ability to lift up to 50 lbs and adapt to a flexible schedule * Organized, self-driven, and capable of multitasking * Unix/Linux experience is a plus Preferred Skills * Desktop support (Mac and Windows) * Windows 10/11 troubleshooting * Active Directory administration * macOS configuration and support Additional Info This is a sole technician site, so a high level of ownership, initiative, and customer service is essential. You'll be part of a collaborative team that values technical excellence and user satisfaction. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Vancouver,WA. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.