New

Service Desk Analyst

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Hartland
Sep 10, 2025
Position Overview We are seeking a dedicated and knowledgeable Phone Support Specialist to join our Device Repair team. This role is essential in delivering high-quality technical support for phone and laptop repairs, phone carriers, and manufacturers to ensure a seamless customer experience. Key Responsibilities * Provide phone-based technical support for device repair issues. * Troubleshoot and resolve problems related to phone and laptop repairs. * Collaborate with phone carriers and manufacturers to facilitate efficient repairs. * Document and track support requests and resolutions using internal systems. * Assist in creating and updating support documentation and training materials. * Maintain high levels of customer satisfaction through timely and effective support. * Stay current with the latest device repair techniques and industry trends. Qualifications * Proven experience in technical support or a related field. * Strong understanding of phone and laptop repair processes. * Excellent communication and problem-solving skills. * Ability to work independently and collaboratively. * Proficiency with support ticketing systems and relevant software. * Customer-focused mindset with a commitment to quality service. Skills * Help Desk Support * Troubleshooting * Customer Service * Phone Support * Hardware Diagnostics * Service Desk Operations Additional Skills & Qualifications Adaptability * Quick to learn new technologies and processes * Flexible in handling diverse support requests and shifting priorities Attention to Detail * Accurate diagnosis and repair execution * Thorough documentation of support interactions Multitasking * Efficiently manage multiple support tickets * Seamlessly switch between tasks Technical Writing * Create clear, concise documentation and user guides Training & Mentoring * Train store staff on basic troubleshooting * Mentor new team members Conflict Resolution * Handle challenging situations with professionalism * Negotiate solutions that satisfy all parties Project Management * Lead small initiatives related to device repair * Coordinate with stakeholders to ensure success Data Analysis * Analyze support data to identify trends * Generate reports to improve support processes Sales Support * Understand how repair services enhance sales * Provide support that improves customer experience Cultural Awareness * Respect and respond to diverse customer needs * Deliver inclusive and empathetic support Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hartland,WI. Application Deadline This position is anticipated to close on Sep 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.