Case Manager

OUR STATEMENT
The San Jose State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value.

GENERAL NATURE OF POSITION

The Record Clearance Project (RCP) SJSU Service Navigation (SN) Program helps clients receive needed services and guides them toward eligibility for clearing their records. The Case Manager job duties start while clients are in custody and continue upon release as the SN team helps clients move forward with their lives in a positive way. The SN case manager will oversee the data operations of the SN program. Work is primarily done in the office at the San Jose State University location. The ability to work in a hybrid capacity can be determined with the program manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

1) Provides assistance and support to the administrative coordinator and lead mentor on a range of mentoring program tasks, including:

• Provides record-keeping, data collection, analysis and reporting, as directed.

• Supports mentoring staff to facilitate service linkages are made and recorded

• Assists administrative coordinator in the preparation of monthly reports regarding SN services with required accurate data.

• Assists mentors and student assistants in entering data following client appointments and contact efforts, as needed.

• Helps track calendaring of key events regarding eligibility for expungement and informs legal services team regarding upcoming eligibility.

2) Client/community relations:

• Assists with logistics for presentations regarding SN services.

• Ensures prompt, accurate response to client and community inquiries for services, as delegated.

• Attends meetings with reentry community regarding mentoring/service linkage work, as requested.

• Supports mentors as they help clients provide community service events.

3) Help coordinate teaching support for students in SN internship class upon request and ensure that workshops are staffed by advanced students.

4) Other duties as assigned.

INTERPERSONAL CONTACTS

• Reports to the SN administrative coordinator and program manager

• Interacts with internal office staff on a daily basis. Also interacts, as appropriate, with SJSU faculty and staff, as well as vendors.

SUPERVISORY RESPONSIBILITIES

None, though will be asked to guide, direct, or assign activities of the service delivery team, including student assistants.

QUALIFICATIONS

Education and Experience

• Bachelor's degree (or higher) in legal studies, social work, public administration or equivalent is preferred.

• Related experience, preferably with justice-involved individuals, desired.

• Experience working in a diverse, multi-cultural setting is required.

• Experience working in self-directed, high initiative-low supervision environments is preferred.

• Preference for system-impacted or system-involved individual.

• Preference for familiaritywith Record Clearance Project.

Knowledge, Skills, Abilities Required

• Outstanding organizational and time management skills, including knowledge of database management and reporting.

• Knowledge of issues affecting justice-involved people, including low-income communities and/or communities of color.

• High level of professionalism and attention to detail.

• Ability to maintain confidential, sensitive information.

• Excellent oral, written and interpersonal communication skills.

• Ability to work collaboratively in a team setting with students and community members.

• Position requires punctual and dependable travel to various work locations.

• Fully proficient and experienced in Microsoft applications (Word, Excel and G-mail).

• Able and willing to deliver friendly, courteous, prompt assistance to team, clients and public.

• Strong interpersonal skills and multicultural competencies.

• Ability to speak and write in English and one of the following languages: Spanish or Vietnamese is desired.

• Ability to collaborate with people from many academic disciplines, cultures and nationalities.

Complexity of Duties

• Exercises independent judgment in all project work.

• Works on projects where analysis of data or solutions requires an evaluation of various factors as informed by related experience.

• Works with minimal direction on assigned projects/programs.

• Works on a variety of projects at any given time - multi-task.

• Ability to work both individually as well as in a group/team effort.

• Work is essential to RCP's ability to provide effective client service and meet deadlines.

• Evening and/or weekend work may be required at various times throughout the year.

Physical Requirements

• Typical office environment and equipment, including sitting or working at a computer terminal for long periods of time.

• Operation of basic office equipment including PC and programs is essential.

• Ability to navigate jail facilities preferred.

PLEASE NOTE: This position is considered a "sensitive" assignment by Research Foundation and CSU policy. Consequently, an offer of employment for this position is strictly contingent upon the successful applicant undergoing and successfully completing the Live Scan (fingerprinting) process.

NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Compensation Range:

BENEFITS
The SJSURF provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:

• Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).

• Employer-paid dental and vision for both employee and eligible dependents.

• Life, AD&D, LTD with supplemental coverage opportunities.

• 14 paid federal & state holidays.

• Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.

• Vacation-hour accruals and separate sick-hour accumulations.

• Employee discounts.

• Paid training and professional-development conferences.

Please visit the Benefits & Compensation page on the SJSURF website for more detailed information.

REASONABLE ACCOMMODATION
The SJSURF is committed to providing access, equal opportunity, and reasonable accommodation for individuals with physical or mental disabilities in the employment, recruitment, examination, interviewing, and hiring processes. If you are a job seeker with a physical or mental disability, and you require a reasonable accommodation to search, apply, or interview for a job opening or otherwise need a reasonable accommodation during the application and hiring process, please contact us at foundation-jobs@sjsu.edu. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.

ABOUT THE SJSU RESEARCH FOUNDATION
SJSURF employment is separate and distinct from San Jose State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organization's funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational-related activities.

San Jose State University Research Foundation is an Affirmative Action, Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. This policy is in accordance with federal, state and local laws and reaffirms the Research Foundation's continuing commitment to both the spirit and intent of equal employment opportunity laws and policies.

San Jose State University Research Foundation is an EOE M/F/Vet/Disability. Learn more about our organizations EEO and AAP policy by visiting our website HERE. Data metrics on the AAP is available for review upon request. Please also visit OFCCP for additional resources: https://www.dol.gov/agencies/ofccp/posters.

If you have any questions or need assistance or an accommodation in completing this application, please contact Research Foundation HR at (408) 924-5582.

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