Global Incident & Crisis Management Specialist

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Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Team:

FIS' Client Office is seeking a high-caliber, resilience-minded Global Incident Management (GIM) Specialist who enjoys making a difference in a high-growth company. This individual will thrive in a high-visibility role while driving resolution of global incidents, including man-made and natural disasters, as well as technology, cyber, and privacy incidents.

About the role:

Our individual contributor will play a key role in helping further design, build, and execute FIS' Global Incident Management program to help the company adequately prepare, mitigate, and respond to business-disrupting events in all areas of the world where we operate. We are seeking a dynamic and experienced Specialist to join our team. The ideal candidate will possess exceptional executive presence, outstanding executive communication skills, and exemplary writing abilities. This role requires a strategic thinker who can effectively engage with senior leadership and stakeholders, while delivering clear and impactful written communications. The successful candidate will need to build strong relationships across all lines of business and various corporate functions (corporate communications, technology, regulatory) to help guide the effective implementation of the program in a risk-based and practical way.

What we value:

• Executive Presence:Demonstrate confidence, decisiveness, and professionalism in all interactions with senior executives and stakeholders. Represent the organization with poise and authority.
• Executive Communication:Develop and deliver high-quality presentations, reports, and briefings for executive audiences. Communicate complex information clearly and persuasively.
• Writing Excellence:Craft well-structured, concise, and compelling written materials, including executive summaries, strategic plans, and policy documents. Ensure all communications align with the organization's tone and style.
• Stakeholder Engagement:Build and maintain strong relationships with key stakeholders, including senior leadership, clients, and partners. Facilitate effective communication and collaboration across the organization.
• Strategic Thinking:Analyze complex issues and develop innovative solutions that support the organization's strategic objectives. Provide insightful recommendations to senior leadership.
• Sense of Urgency: Ability to act with urgency and understand the dynamic and ambiguous nature of the incident management environment for a global fintech operating on multiple time zones
• Responsiveness: Be available, as required, to drive an incident response at the Enterprise level and partner with regional and key corporate and Line of Business functional areas as they respond to these events

What you will be doing:

• Working with the GIM team to respond, maintain and implement the global incident management strategy and annual execution plan, as well as monitoring and tracking annual program activities to meet regulatory requirements
• Responding to incidents, which can be after hours and weekends
• Taking detailed notes during activation meetings and writing summaries quickly and accurately for an executive audience
• Management of action items that arise from exercises or incidents, including tracking remediation status with owners.
• Facilitating senior and executive management during incidents, workshops, trainings and exercises
• Proactively work with key leaders to strengthen relationships, train stakeholders on GIM protocols, enhance connection points to ultimately boost our collective ability to escalate and activate quickly and efficiently
• Supporting all required regulatory and internal metrics and reporting
• Championing GIM awareness throughout the enterprise

Qualifications:

• Proven experience in crisis or incident management, not limited to technology incidents, with a focus on executive communication and writing
• Bachelor's degree or similar level of experience
• 5-7 years of experience in a corporate Crisis or Incident Management environment and/or, fintech industry
• Demonstrated proficiency in Microsoft office tools including Excel, PowerBI, and PowerPoint
• Experience with ServiceNow and Everbridge

What we offer you:

• A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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