Data Center Technician

Location: Onsite - Alexandria & Manassas, VA
Salary Range: $70,000 - $75,000 (with benefits)
Clearance Requirement: Public Trust (SF-85). An active clearance is not required to apply, but candidates must be able to successfully obtain and maintain a government Public Trust background investigation.

KeyLogic, LLC is currently seeking a Data Center Technician to support a Data Center Support program for USPTO. The overall program includes performing Server Hardware, Server Software, Storage Hardware, Printers and Scanners, Storage and Network support across USPTO's multiple facilities and locations.

• Support the Data Center across all dimensions.
• Provide Level I technical support to server technicians, network administrators, and support personnel for all systems that support the Data Center environment, including:
  • Racking equipment
  • Cabling
  • Power
  • Space planning
  • Shipping and receiving
  • Cooling management
• Perform equipment installations, relocations, decommissions, shipping/receiving, and surplus in the data center environments.
• Troubleshoot problems in primary and backup Data Center environments.
• Conduct quarterly audit of data center equipment.
• Provide documentation for all equipment moves.
• Handle tickets for local support and implementation purposes and perform tasks as documented.
• Perform physical server builds and decommissions as per SOPs, perform QA on builds, and complete deployment documentation in appropriate systems.
• Perform racking and stacking of hardware, including cross-connect patching and labeling per best practices.
• Follow direction in assistance of Data Center systems maintenance, including PDU installation, power circuit auditing, and rudimentary CRAC unit management.
• Maintain Data Center inventories, spare parts, RMA, and other required procedures.
• Work as part of an On-Call team.
• Other duties as assigned.

• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Self-motivated and capable of working independently and with a team.
• Solid organizational skills, including attention to detail and multi-tasking.
• Strong working knowledge of Microsoft products (Outlook, Word, Excel).
• Experience with assembling, deploying, and troubleshooting server hardware.
• Working understanding of internet-related technologies and protocols.
• Comfortable working alone.
• Strong customer service attitude and interpersonal skills.
• Proven ability to execute multiple tasks efficiently and effectively.
• Proven ability to work effectively in a team environment.
• Demonstrated flexibility, organization, and self-motivation.

• Relevant certifications such as CCNA, Network+, and Data Center Certified Technician.
• U.S. Citizenship is required.