Manager, Billing Systems

SUMMARY

Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries.

The Manager, Billing Systems will lead the design, architecture, and implementation of all billing systems, with a strong focus on automation and optimization of Zuora and related platforms. This role emphasizes leadership in managing billing system operations, integrations, and ensuring the systems' scalability and efficiency. The Billing Systems Manager will lead a team, manage large-scale projects (e.g. new product launches, pricing updates, etc.), and work cross-functionally to support strategic initiatives and drive continuous improvements in the billing ecosystem.

Preference is being given to Utah residents residing within a commutable distance to our Lehi Office located at 3300 Triumph Blvd Ste. 800, Lehi, UT 84043, a hybrid schedule would be required (three days in the office, two days working from home).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the architecture and management of billing systems, with a primary focus on Zuora, ensuring seamless integrations with NetSuite, Snowflake, and internally developed systems, and optimal performance.
• Act as a strategic partner to the billing team, providing input on team priorities, project scoping, and process improvements across the billing organization.
• Designs and oversees the development of Zuora Workflows and automation, mentoring junior developers, ensuring scalable solutions, and aligning automation with long-term system strategy.
• Oversee system upgrades, new implementations, and software development projects, ensuring adherence to best practices.
• Manage and mentor a team of billing system administrators, providing leadership in day-to-day operations and long-term strategic planning.
• Collaborate with Sales, Engineering, R&D teams to gather requirements and deliver product solutions that support business needs.
• Collaborate with BI and FP&A to translate billing logic into enterprise reporting platforms (e.g., Snowflake, Power BI), reducing reliance on ad hoc reporting.
• Support forecasting and budget projections by providing accurate billing data, identifying trends, and collaborating with Finance to ensure alignment between billing operations and financial planning.
• Own the configuration of Zuora's product catalog, including SKU creation, updates, and workflows to ensure accurate billing and reporting.
• Ensure system integrity by managing pricing, discount configurations, and ensuring the accurate reflection of billing rules across customer segments.
• Lead the investigation and resolution of complex billing system issues, working closely with IT and external vendors as needed.
• Drive continuous improvement efforts in system performance, automation, and reporting.
• Lead training and documentation efforts to support system changes and user adoption.
• Track and report on billing system KPIs including invoice accuracy, automation coverage, and SLA adherence.
• Maintain compliance with financial regulations and data security standards.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Graduate degree or equivalent industry certifications in a related field (e.g., Finance, Information Systems, IT).
• 5+ years of experience in billing systems management, with extensive experience in Zuora administration including Zuora Billing and Zuora Revenue.
• Demonstrated experience acting as a trusted advisor or deputy leader, capable of balancing technical and strategic responsibilities.
• Zuora implementer badges or certification
• Proven ability to design, implement, and maintain scalable API-driven workflows that support automated billing operations, data synchronization, and real-time reporting. Familiarity with Zuora's REST API framework, including authentication, object modeling, and error handling.
• Strong technical background in billing system architecture, integrations, and system design.
• Experience supporting quote-to-cash processes, including integration with CPQ tools and contract lifecycle management systems.
• Proven experience leading and managing teams, with excellent project management and leadership skills.
• Expertise in designing, configuring, and optimizing Zuora, including workflow automation, product catalog management, and reporting.
• Ability to manage multiple complex projects simultaneously, balancing competing priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and manage relationships with external vendors.
• Ability to remain calm under pressure, effectively prioritize competing demands, and maintain focus in high-stakes situations.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement and efficiency.

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