New

End User Services Analyst II

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Westerville
Sep 12, 2025
Description Primary Duties: -Provide 2nd-level support for incidents unresolved by the Service Desk. -Respond to service desk tickets and outages via phone, email, or incident management tools. -Support IT project implementations and perform other assigned tasks. -Collaborate with the End User Services Team to resolve technology issues. -Install and configure hardware/software per corporate policies. -Ensure customer satisfaction through clear communication and timely resolution. -Support PC replacements and emergency exchanges. -Maintain confidentiality of all sensitive information. -Assist with asset management and maintain spare equipment inventory. Skills & Requirements: -Technical Skills -Windows OS deployment (including Windows 10). -User State Migration Tool (USMT). -Group Policy Objects (GPO) for desktops. -Software distribution and patch management tools (e.g., LANDesk, SCCM). -PowerShell and VBScript scripting. -Desktop and application virtualization. -Experience with ITSM tools like ServiceNow (preferred). Skills Servicenow, Technical support, Troubleshooting, Windows 10 Top Skills Details Servicenow,Technical support,Troubleshooting,Windows 10 Additional Skills & Qualifications Additional Duties: -Develop and optimize procedures for OS/hardware issue resolution. -Keep IT Manager informed about local infrastructure status. -Support local backup operations in line with corporate policies. -Handle additional responsibilities as assigned. -Order and manage repair parts as needed. -Assist with network and phone wiring when required. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Westerville,OH. Application Deadline This position is anticipated to close on Sep 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.