Lead Customer Service Representative

PDC is seeking a Lead Customer Service Representative to join our team in Salt Lake City, Utah. This role is responsible for ensuring the quality and timeliness of customer interactions within the Customer Service Department. This role will lead a team of customer service staff, prioritize, schedule, and delegate work assignments to ensure the timely and cost effective completion of all work and projects assigned to the department. Act as a technical resource to other departments and direct reports to address and resolve inquiries and problems. Oversee customer inquiries via phone, chat and ticket management system. Work closely with customers, sales, marketing, and operations groups to foster positive relations with all customers, internal and external. Interpret and ensure compliance with operating policies and procedures. Assist in developing short- and long-range goals and objectives of the department.