New

Patient Care Advocate

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Orlando
Sep 16, 2025
Job Description: We are seeking Patient Care Advocates to join a dynamic healthcare support team. In this role, you will provide non-clinical support to patients and healthcare providers, ensuring a seamless experience with pharmacy services. Key Responsibilities: * Make outbound calls to patients and physician offices regarding medication orders and pharmacy services (8-10 calls/hour). * Update or collect insurance and pharmaceutical information in patient records. * Create and manage patient activity logs for follow-ups, inquiries, complaints, and service actions. * Collaborate with disease-focused teams to deliver exceptional customer service. * Route patients to pharmacists for clinical inquiries and counseling. * Handle special tasks such as drug shipment notifications and Adverse Drug Event reports. * Escalate calls to appropriate teams (clinicians, insurance verification, etc.) as needed. * May support special projects, bilingual services, or cross-functional teams. Location Requirements: This is a remote position with location restrictions. Candidates must reside within 40 minutes of one of the following areas: * Orlando, FL * Canton, MI * Frisco, TX * Pittsburgh, PA Must-Have Qualifications: * 1+ year of customer service experience in healthcare, pharmacy, PBM, or call center environments. * High-speed internet (minimum 100 Mbps download) and ability to hardwire connection (ethernet cable provided). * Comfortable wearing a headset for extended periods. * Proficiency in Microsoft Office Suite and ability to navigate multiple systems. * High school diploma or equivalent. Preferred Qualifications: * Healthcare or pharmacy experience * Experience with order entry or data entry * Outbound call experience Soft Skills: * Active listening and adaptability * Ability to multitask and shift priorities * Receptive to feedback and continuous improvement Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.