Tourist Information Counselor (Temporary)

NOTE: THIS IS A REPOSTING OF N-2025-31105 WHICH WAS PREVIOUSLY OPEN FROM AUGUST 16, 2025 TO AUGUST 15, 2026. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

The Department of Transportation is currently looking to hire a Tourist Information Counselor. This position is essential for assisting travelers who visit Welcome Center facilities, as it involves providing them with timely, accurate, and comprehensive information and resources to help them plan their journeys effectively. The ideal candidate will play a crucial role in enhancing the travel experience for the motoring public by ensuring they have access to the necessary tools and insights to make informed decisions about their routes and destinations. If you are passionate about helping others and have a knack for delivering exceptional customer service, we encourage you to apply today!

In this position, you will enhance customer service for all stakeholders associated with the PennDOT Welcome Center, which includes travelers, tourism industry partners, internal staff, vendors, and more. Your responsibilities will involve providing essential information to visitors about their stay in Pennsylvania, such as directions and hotel options, thereby promoting tourism within the state. Additionally, you will play a crucial role in advancing PennDOT's outreach initiatives by fostering stronger relationships with the tourism sector through specialized programs at the Welcome Center, engaging in familiarization tours, participating in travel expos, and executing other tasks as directed by your immediate supervisor or division manager. Furthermore, you will support both internal and external communications to optimize the operations of the Welcome Center Division, ensuring a seamless experience for all who interact with our services.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Temporary, Part-time "on call" employment
• Work shifts are flexible, and the hours are determined by the requirements of the operation.
• On Call shifts can range from 7:00 AM to 7:00 PM, (temporarily hours are 9:00 AM to 5:30 PM), 7 days per week.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Washington County PennDOT Welcome Center: I-70 eastbound, 5 miles east of PA/WV border, Claysville, PA 15323.
• You must have the ability to be "on call" between 7:00 am to 7:00 pm, seven days a week? Currently hours are 9:00 am to 5:30 pm.
• You must have the ability to report to work within 1-hour of being called in.
• You must have front facing public contact experience.
• You must have one year of work experience involving public contact.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public contact
• High school diploma or equivalent

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.