Technical Training Manager

As a Technical Training Manager in our Technical Service team, you will develop and facilitate competence development programs for the company, serving as the liaison between strategic accounts, dealers, and distributors and the technical service team. You will work with internal and external customers to determine training needs and to schedule and facilitate technical service training. You will report to the Technical Service, Training, & SHEQ Manager.

You will

• Manage the planning, implementation, and monitoring of technical training initiatives conducted for internal and external customers.
• Define future training needs based on your own evaluations and the expressed interest from the users.
• Act as a lead trainer and organize additional training leveraging the expertise of other members of the technical service team
• Serve as the primary liaison between the company and training customers in terms of coordinating training sessions, gathering feedback on training effectiveness, and escalating issues identified in the field to appropriate company resources.
• Develop content and training materials in the company's learning management system and promote these on-demand, self-service learning options to end users.
• Provide training opportunities using a "blended" approach that includes a combination of videos, e-learning, and virtual and in-person instructor-led trainings.
• Manage training budgets, capital equipment proposals and other business proposals aimed at streamlining processes and leveraging current technologies.
• Structure training in levels including determining prerequisites and providing certifications.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have a bachelor's degree in engineering or similar gained through a combination of education and expeirence.
• You have 5 years of experience working as a Technical Service Representative or Supervisor.
• You have a strong technical knowledge of the products sold and serviced by the company.
• You have the proven ability to develop and deliver effective training content
• You have the proven ability to organize and facilitate a robust schedule of technical training.
• You have strong written and verbal communication skills.

• Competitive compensation
• A culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• A world-class benefits package including medical, dental, and vision insurance; company-paid life, short-term, and long-term disability insurance; and 401(k) matching and automatic company contributions

Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely (1 day per week) and being on-site at our facility in Rock Hill, South Carolina (4 days per week).

Extensive travel (up to 60%) is required in this position.

Talent Acquisition Team: Brenda Boldu

Power Technique is fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society. In 2024, the Atlas Copco Group was named as one of the World's Most Sustainable Companies by Time Magazine.

Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.