Medical & Business Info Systems Administrator - 136235

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the transformation of existing departments, under the oversight of the Executive Director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS), Strategic Planning, Innovation and Research (SPIR), Assessments and Analytics (SHAA) and SHW Administration (ADM).

SHW provides health promotion, counseling and psychological services and primary medical care, including urgent care and support services, to over 45,000 undergraduate, graduate and professional students. Staff consists of physicians, psychiatrists, psychologist, pharmacists, optometrists, nurse practitioners, registered nurses, social workers, radiology technologists, clinical laboratory scientists, medical lab assistants, medical assistants, health educators, administrative and other healthcare professionals.

SHW provides full business, financial and infrastructure services, including support for the Executive Director's Office, strategic planning, innovation, research, assessments and analytics, information technology, budget management, resource planning and administration, contracts management, human resources, credentialing/privileging, medical records, insurance management, patient billing and collections, marketing, facilities and space.

The incumbent will strengthen and maintain the technical infrastructure of the Student Health & Well-Being (SHW) cluster and provide project-management and analytical support for the organization's strategic-planning initiatives.

Key Responsibilities

* Planning, designing, and managing all information-technology (IT) services-networks, servers, hardware, software, and security-across the clinical and business operations of Student Health Services, Health Promotion Services, Counseling and Psychological Services, Student Health Analytics & Assessment, Strategic Planning, Innovation & Research, and SHW Administration.

* Delivering comprehensive database support, including the development of relational and non-relational data stores, and ensuring data specifications meet the needs of each sub-unit.

* Providing security oversight for HIPAA- and FERPA-protected information across the SHW cluster, conducting advanced analysis and problem-solving to ensure the confidentiality, integrity, and availability of patient and university data in both electronic and hard-copy formats--in a supporting capacity.

* Managing IT projects from inception through delivery, performing systems analysis, and providing user resources and training.

* Overseeing the operation and support of servers, desktop computers, laptops, student kiosk systems, electronic-form stations, and the Epic electronic medical-record platform that serves all UC San Diego students.

The role sits within the SHW Administration team, who provide essential infrastructure support for the cluster's health-service delivery. The SHW cluster itself integrates clinical, health-promotion, counseling, analytics, strategic-planning, administrative and business functions to deliver seamless, campus-wide wellness services.

Applies IT professional concepts, department / unit and campus / medical center / OP policies and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

• Six (6) years of experience in related area and / or equivalent experience / training or a Bachelor's degree in a related area plus two (2) years of related experience.

• General knowledge of several areas of IT.

• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications.

• Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.

• Demonstrated understanding of how system management actions affect users and dependent / related functions.

• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.

• Demonstrated experience with database administration.

• Demonstrated testing and test planning skills.

• Knowledge of data management systems, practices and standards.

• Ability to write technical documentation in a clear and concise manner.

• Knowledge relating to the design and development of software. Basic knowledge of secure software development.

• Ability to use discretion, maintain utmost confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).

• Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community. Demonstrated commitment to foster the best possible working and learning environment.

• At all times, demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. All staff members are required to uphold the UCSD Principles of Community and to promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance. Ability to at all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance as applicable to position.

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee injury events. Attend required trainings and refreshers for use and proper steps to follow.

• Ability to use EPIC, Artemis, ISIS and other applications, when needed, for reports and projects.

• Experience with EPIC

• Working knowledge of UCSD Integrated Student Information Systems (ISIS).

• Employment is subject to a criminal background check and pre-employment physical.
• TB screening required, following COEM schedule.
• Flu vaccination required annually, following COEM schedule.
• Covid vaccination or approved exemption required.
• Occasionally required to work overtime, weekend or evening hours.
• Occasional business travel.
• May be sent to Epic training outside San Diego. (usually this is 1 week in Wisconsin)
• This job description is not intended to be all-inclusive.
• Job descriptions are reviewed periodically and may be revised, if deemed necessary.
• Employee may perform other related duties commensurate with the level and scope of this position, as required, to meet the ongoing needs of SHW cluster.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.