Infusion Scheduling Coordinator - 136525

Under the supervision of the Cancer Services Infusion Scheduling Supervisor, the InfusionScheduler is responsible for scheduling and coordinating multiple complex Infusion Centerappointments including infusion, fast track and lab visits for non-oncology and oncology patients. This position works closely with patients, providers, nursing team, and leaders to schedule accurate and safe treatments for the patient and ensure the optimal patient experience.

The Infusion Scheduler communicates with patients continuously with appointment updates. Theywill answer incoming patient calls to schedule appointments and answer any non-clinical/ medical patient questions or triage to the appropriate staff member. They may also make outgoing phone calls to schedule subsequent infusions and remind patients of upcoming infusions.

The Infusion Scheduler is responsible for the creation of Hospital Account Records (HARs) andensuring patient registration, demographics, and insurance information is accurate and continually updated and verified. This position also involves understanding authorization requirements and referral management. The Infusion Scheduler will help direct patients to the appropriate clinical setting and facilitate patient flow. May provide additional coverage as needed in all areas, including Infusion Services Call Center and check-in support as well as a variety of clerical and administrative duties in support of daily patient services within all clinical areas.

• Three (3) years of experience working in a large healthcare organization.

• Prior scheduling experience.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance, authorizations, and referrals.

• EMR trained. Epic experience preferred.

• Excellent customer service skills.

• Excellent written and verbal communication skills.

• Working knowledge of medical terminology.

• Infusion scheduling experience.

• Demonstrated knowledge of oncology.

• Previous call center experience.

• Epic experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

• Position will be expected to float to multiple locations based on department staffing needs.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.