Operations Assistant

Deposit Operations is responsible for providing excellent customer service to both internal and external customers regarding account issues, products, and services. Performs many processing and reconciling tasks daily in the most accurate and efficient way to help The Farmers Bank maintain customer focus and financial strength.

Job Responsibilities

1. Debit Card Duties

2. Exception Handling

3. IRA/HSA Duties

4. Account File Maintenance

5. ACH/Wire Processing Duties

6. Fraud/Dispute Processing

7. Data Gathering, Tracking and Reporting

8. Other Duties as Assigned.

Competencies Required

1. Competency #1: Problem Solving

? Uses logic and methods to solve problems with effective solutions

? Skilled at using resources proactively

? Able to see hidden problems and look beyond obvious for effective analysis to best solution

2. Competency #2: Time Management

? Able to use time effectively and efficiently

? Concentrates efforts on more important priorities

? Able to get more done in less time than others

3. Competency #3: Timely Decision Making

? Makes decisions in a quick and timely manner

? Has ability to make decisions even with incomplete information

? Able to make decisions under tight deadlines

4. Competency #4: Listening

? Practices attentive and active listening

? Possesses patience to hear people out

? Can accurately restate opinions of others even in disagreement

5. Competency #5: Written Communication

? Able to write clearly and succinctly in a variety of communication styles and settings

? Communications convey information appropriately

? Effectively uses available technology