Remote New

Homeowner Claim Support Specialist (Dispatcher)

The Auto Club Group
paid holidays, tuition reimbursement, 401(k)
United States, Michigan
Sep 16, 2025
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Homeowner Claim Support Specialist (Dispatcher) - The Auto Club Group What you will do: The Auto Club Group is seeking prospectiveHomeowner Claim Support Specialist (Dispatcher) who can provide support to the Claims department by completing functions that require an advanced understanding of claims support functions, concepts, processes and the organization and workflow for one or more Claims lines of business. In this position, you will have the opportunity to: In accordance with the guidelines established, assign claims electronically. Recognize subrogation potential and refer claims to appropriate area as indicated. Update claims files to document assignments. Review claims assignments within assigned area to ensure proper load-balancing. Perform quality control tasks to ensure the timely assignment of claims. Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports. Notify management of system problems or potential issues. Forward claim files to appropriate areas (e.g. Legal) as necessary. Perform a variety of high-level support duties to ensure the proper handling of claims. Assist management in the support of department projects and research and compile requested information. Gather information for management reports. Create and distribute various reports and/or documents including agent workload assignments, open claims, agent attendance, etc. May enter, process, retrieve and/or correct data to ensure systems are updated and management has corrected information to respond to inquiries. Review claim files to ensure payments are disbursed to appropriate individuals. Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages. Answer customer/vendor calls and provide information, as needed. Perform other related duties as assigned. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): N/A Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. With our powerful brand and the mentoring, we offer, you will find your position as a Claim Support Specialist can lead to a rewarding career at our growing organization. How you will benefit: Claim Support Specialists will earn a competitive salary of $18.00 to $21.00 per hour with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement We're looking for candidates who: Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High school education or equivalent Complete ACG approved training program for the position A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. Experience: P.C. software applications Knowledge and Skills: Knowledge of: General claim processing functions Claim processing system Ability to: Work under pressure Organize and prioritize work Prepare claim files Communicate effectively with others over the telephone and in person Investigate policy coverage, including the establishment of new policies and verification of cancelled policies Compose a descriptive narrative Perform alphabetic and numeric filing Use basic math skills Bend and stoop in order to file and/or retrieve claims documents Sit for the majority of the day Operate a PBX console Handle multiple tasks Use automated processing and computer systems Audit records and computer files Rotate within department to perform various training or support functions Provide high quality customer service Analyze and problem solve Preferred Qualifications: Education: College level coursework or equivalent claims experience Experience: Preparing claim files and diary entries Performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage Knowledge and Skills: Knowledge of: Insurance processing, including the understanding of policy/coverage terminology Subrogation procedures Homeowner's claims Bodily injury Homeowners policy coverage/terminology techniques #LI-LC1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.