People Operations Program Manager

We are seeking a highly organized and strategic People Operations Program Manager. This individual will be a key driver of operational excellence, innovation, experience, and insights, and responsible for the end-to-end management of large-scale HR programs and initiatives. This role bridges the gap between HR operational strategy and execution, ensuring our processes, systems, and programs are impactful, scalable, compliant, and enhance the overall employee experience. The ideal candidate will have a strong background in project management, HR technology, and a passion for optimizing processes, workflows, and programs.

Responsibilities:

• Program & Project Leadership:




• Lead and manage the full lifecycle of complex HR operational programs, from ideation and design to implementation, communication, and post-launch support. This includes annual cycles such as performance management, open enrollment, and compensation planning.
• Develop and execute comprehensive project plans, including defining scope, objectives, timelines, resource allocation, and success metrics.
• Proactively identify and mitigate program risks, dependencies, and challenges, escalating issues to leadership as needed.




• Process Optimization & Technology Management:




• Analyze and evaluate current HR processes, workflows, and systems to identify opportunities for improvement and automation.
• Partner with the HRIS and IT teams to define business requirements for system enhancements, new module implementations, and integrations.
• Act as a subject matter expert on HR technology, ensuring effective utilization and adoption of tools to streamline operations and improve data integrity.




• Change Management & Communication:




• Design and implement effective change management strategies to ensure smooth adoption of new programs, policies, and systems by employees and managers.
• Develop and deliver clear, concise communications and training materials (e.g., guides, FAQs, presentations) to support program rollouts.
• Foster strong partnerships with cross-functional stakeholders across the organization to ensure alignment and buy-in on HR initiatives.




• Data Analysis & Reporting:




• Collect, analyze, and interpret HR data to measure the effectiveness and impact of programs.
• Create and present reports on key HR metrics and program outcomes to HR leadership and business partners.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 6+ years of experience in Human Resources and related dedicated program/project management, with at least 2 years in a supervisory role
• Proven track record of successfully managing and implementing large-scale HR programs or projects
• Strong understanding of core HR processes and the employee lifecycle (e.g., onboarding, benefits, payroll, performance management)
• Demonstrated experience with HR Information Systems (HRIS) such as ADP Workforce Now, Workday, SuccessFactors, Oracle HCM, etc.
• Exceptional project management skills, including the ability to manage multiple projects simultaneously with a high degree of accuracy and attention to detail
• Experience with data analytics and reporting tools
• Experience with change management principles and methodologies
• Strong analytical and problem-solving abilities

• Excellent communication, interpersonal, and stakeholder management skills
• Experience in a high-growth technology company
• Certification in Human Resources Management (SHRM-CP, PHR) preferred
• Ability to work onsite 3 days a week (Mondays, Tuesdays, and Thursdays) at our Waltham, MA office
• Ability to travel as needed

#Hybrid