Consumer Loan Servicing Representative

Description

Role: Consumer Loan Servicing Representative performs a variety of support duties including assisting members and employees with questions regarding lending products and services by phone, messages, chats, and email. Weekly schedule includes Saturday rotation.

Job Type: Full Time, Hybrid eligible: must work in office 3 days per week including Monday & Friday; Hybrid schedule subject to change

Major Duties and Responsibilities

• Answers incoming phone calls and chats about servicing current consumer loans
• Assists members by taking payments over the phone through SWBC
• Assists members with payment options, set up and changes
• Completes requests for payment reversals/recasts
• Initiates Payment Deferral Program requests
• Collects and reviews proof of insurance for auto loans
• Assists members with CPI placement and waivers
• Provides pay-offs for members and third parties
• Completes Letters of Guarantee requests for insurance companies
• Gathers loan information and files Gap and CUNA claims
• Assists members with questions on loan products, promotions, and offers
• Completes Q2 digital banking messages
• Performs other duties as assigned to support effective department operations

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze's Core Value's: Better Lives, Thoughtfully Compassionate, Minnesota's Best, and Give Back
• Regular and predictable attendance
• Perform other duties as requested

Requirements

Experience/Education/Certifications/Licenses

• Minimum high School degree or equivalent
• Minimum 1-year financial institution experience
• Customer Service experience preferred

Demonstrated Knowledge

• Strong verbal and written communication skills
• Computer skills including Microsoft products
• Knowledge of DNA core financial platforms desire
• Ability to work in a fast-paced environment and manage multiple tasks

Communication Skills

Ability to proactively respond to members/employees to problem-solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $21.31 - $25.00/hour. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.