New

Customer Engagement Representative

SKF
$59,000 - $70,000
life insurance, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Alabama, Moody
Sep 17, 2025
Customer Engagement Representative Location: Moody, Al Salary Range: $59,000.00 to $70,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos. Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030. We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet. We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment. Learn about SKF at www.skf.com. Key Responsibilities Work closely with the sales team to ensure that customer orders are processed efficiently and accurately. Follow up on commercial proposals with sales departments and/or distributors. Mainitain regular communication with distributors to track the status of orders and ensure timely delivery. Monitor the progress of customer orders from placement to delivery, addressing any issues that arise during the process. Provide support to the sales team by preparing order documentation, updating order status, and handling customer inquiries related to orders. Review frequencies/setup requirements annually for appropriate planning Develop and maintain accurate BOM data on all inventory and production items Review product data on an annual basis, or as needed, to ensure accuracy. Conduct periodic cost analysis and participate in standard cost development process. Manage the creation and maintenance of shop floor orders and work with production team in scheduling. Communicate effectively with Production leads and management on any change in supply or other issues that need to be resolved Manage inventory accuracy and obsolecence review. Drive initatives for process improvement. Present monthly updates to management on improvements. Maintain open communications with Customer Service and/or Suppliers Responsible for achieving KPI goals as mutually developed or established by manager Any other business related projects or activity set forth by manager Requirements: Bachelor's Degree or equivalent experience in production control and planning, materials management, or purchasing in a manufacturing company. Analytical capabilities including strong data analysis. Proficiency in MS Excel beneficial (VLOOKUP, Pivot Tables, etc.). Experience in PowerBI, Power Apps, and other analytical tools will be appreciated. Experience with SAP and ServiceMax will be a plus. Strong attention to detail Ability to manage multiple projects simultaneously and prioritize tasks based on demand. Ability to strategically plan on a high level and problem solve in cross-functional environment. Open-minded, collaborative and team-oriented attitude with the ability to think outside the box. Self-motivated with strong sense of ownership and accountability. What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays. Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation. Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more! Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management. Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution. Reports to: Solution Factory Manager Location: Moody, Al Job ID: 23079 SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.