Employee Relations Manager

The US Oncology Network is looking for a Employee Relations Manager to join our team at Texas Oncology.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Are you interested in a change? Our team is challenging the status quo and implementing new ways to support our business. We are restructuring our HR team and building out a dedicated employee relations team to allow for better partnership with our leadership team and HR Business Partners. If this sounds like a direction you want to take your HR/ER career, then see all the details below.

The essential duties and responsibilities (including but not limited to)

• Craft and lead the employee relations strategy for Texas Oncology, managing consistent application of philosophy, practice, tools, and templates; Offer ongoing recommendations to reduce risk to the Practice.
• Serve as an Employee Relations expert, providing guidance and conducting comprehensive investigations for ER issues. Leads the Texas Oncology ER Team, Partners with various leaders to provide resolutions for issues and concerns with a focus on risk mitigation. Ensure ER actions are appropriate, fair and consistent based on corporate policy, ER quality standards, and established regulations.
• Manages the execution of ER issues reported through the employee hotline. Conduct investigations as needed and ensure all appropriate documentation including investigation findings and closure of cases. Partner with legal counsel, as needed.
• Serve as expert on ADA/ADAAA accommodation/interactive process and partner with local HR representatives to manage those matters. Partner with the Leave Management Supervisor on ensuring leave policies and practices are implemented consistently and managed appropriately.
• Lead the Termination Review process for involuntary terminations, including review of documentation, consultation with HR Partners and escalation to legal counsel as indicated by protocol.
• Partner on various projects with Compliance, Learning and Development, Shared Services and other functional areas as needed. Conduct trainings across HR and leaders on best practices for investigations, progressive discipline, employee relations and leader coaching.
• Pro-actively work with HR Business Partners, and Practice leadership to identify long-term /on-going performance issues that have not been addressed or performance that has not improved. Help identify the issues and partner to put a plan of action in place to address. Consult on Performance Improvement Plans and outcomes.
• Stay current on ER legal matters and legislation. Maintain ER metrics and analysis as directed by Manager, Employee Relations. Serve as an ER subject matter expert to the HR Partners and Practice Leaders.

Minimum Job Qualifications

• Bachelor's degree required, Human Resources, business or related field; Master's degree preferred
• 10+ years in Human Resources
• 5 - 8 years in Employee Relations
• Healthcare Industry experience preferred
• Certifications/Licensure - PHR or SPHR preferred

Specialized Knowledge/Skills

• Working knowledge of current employment law and regulations, legislation and current trends that impacts Employee Relations matters
• Appropriate handling of Employee Relations matters to mitigate risk & escalation
• Employee Relations Investigations & Documentation
• Involuntary Termination Reviews
• Employee Relations Hotline Call Management
• Working within a large Matrixed Organizational Structure
• Work within the Healthcare Industry Influencing Practice Leadership & HR

Critical Skills

• Strong Consulting, Educational and Influencing Skills
• Leader Coaching for Future Success
• Solid Credibility with HR & Practice Leadership
• Demonstrated ability to be decisive and render judgment
• Conflict Management & Resolution Skills
• Prioritization and Problem Solving Skills
• Strong Written/Oral Communication Skills
• Strong Customer Service Orientation & Team Player

Additional Knowledge & Skills

• Credible Activist
• Strategy Architect
• Creative Problem Solver
• Bias for Action and Process Improvement
• Openness and Candor
• Must Possess Strong Composure

Working Conditions:

• Travel - 30% - 50% (as needed)
• Environment (Office, warehouse, etc.) - Office, clinical practice and travel
• Physical Requirements (Lifting, standing, etc.) - Standard office and travel by air and auto