Physician Relations Representative Sr Mental Health

SUMMARY
The Physician Relations Representative serves as a liaison between Children's Hospital Colorado (CHCO) and community mental health practices. The representative leverages community provider relationships to build and maintain awareness, preference, collaboration and loyalty to CHCO and its System of Care. The representative develops and executes tactical plans to meet the strategic goals of the organization and the Pediatric Mental Health Institute (PMHI) to achieve assigned objectives.

Additional Information
Department Name: Physician Relations
Job Status: Full time, 40 hours per week
Shift: Monday to Friday 8am to 5pm, Evenings and weekends as needed. Hybrid

POPULATION SPECIFIC CARE
* No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

* Develops and cultivates relationships with community referring providers/practices in order to build and maintain strong, mutually beneficial relationships among referring physicians and CHCO.
* Acts as a liaison to referring providers per geographic territory assigned through referral development, customer service and marketing/communication initiatives.
* Develops and executes sales/frequency plans per geographic territory through a proactive sales approach with measurable visit goals.
* Executes tactical growth/referral development plans as assigned.
* Coordinates Continuing Medical Education (CME), conferences, events and other educational programs.
* Develops advanced knowledge of CHCO and its services to serve as a community resource.
* Utilizes sales skills to provide benefits based on community provider needs.
* Communicates key referring physician messages per hospital priorities or initiatives.
* Partners with internal service lines, Network of Care locations and key faculty to promote new and existing programs, services and providers to the referring community.
* Assists in the development of growth strategies for business retention and new referral sources.
* Assists in issue resolution with referring partners to cultivate partner relationships and to provide a feedback loop to the organization for potential operational improvements.
* Evaluates and interprets market utilization data and market demographics, including market share data for service lines, ensuring that priorities are identified for both physicians and patient populations, utilizing familiarity with hospital operations and existing reporting, tools and dashboards.
* Interprets current physician referral patterns, trends, and financial margins, ensuring that resources are optimized.
* Serves as team liaison, as assigned, to CHCO operational and service improvement project teams that impact the referring provider community.
* Performs lead duties for other Representatives which include, but are not limited to, coaching, training, monitoring, assisting with goal setting, and managing the flow of day-to-day operations.
* Operates as a subject matter expert, whose expertise is relied on by peers, leadership, and community partners.

COMPETENCIES
* BUILDING CUSTOMER LOYALTY - Sales skills utilized to meet and exceed internal or external customer expectations while cultivating relationships that secure commitment and trust.
* BUILDING PARTNERSHIPS - Developing and leveraging relationships within and across work groups to achieve results.
* COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
* CONTINUOUS LEARNING - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
* DECISION MAKING - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
* DIVERSITY & INCLUSIVITY - Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
* EMOTIONAL INTELLIGENCE - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.
* INNOVATION - Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
* MANAGING RELATIONSHIPS - Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships
* PLANNING AND ORGANIZATION - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
* QUALITY ORIENTATION - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* RESOLVING CONFLICT - Helping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.
* STRESS TOLERANCE - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
* Exceptional ability to research, understand and explain healthcare services' volume, utilization, market data, and physician referral patterns.
* Advance knowledge of key industry business drivers, emerging medical trends, and performance metrics, and ability to leverage that knowledge to inform strategy.

SCOPE AND LEVEL
Guidelines: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent.
Complexity: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
Supervision Received: Performs work with minimal supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.

MINIMUM QUALIFICATIONS
Education, Experience, Licensure, Certification

* EDUCATION - Bachelor's degree in business, healthcare administration, public health administration or other related field.
* EXPERIENCE - Five years of physician relations, business development, sales or marketing experience.
* EQUIVALENCY - Professional relevant experience may substitute for the bachelor's degree on a year-for-year basis.
* CERTIFICATION(S) -
* LICENSURE -

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $88,253.00 to $132,379.50

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.