Case Manager II, Programs

Applications due by September 26, 2025

Goodwill of Colorado

Job Description

Pay: $20/hour

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday, 8am - 4pm. Some weekend/evening work may be required

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Case Manager II, Programs will assist in the design and delivery of program activities for person with mental, physical, and/or intellectual/developmental disabilities. This position will be responsible for continuous support to the Employment and Community based programs. This role serves as a champion and model of Goodwill's values - "FACE IT" which incorporates Fun, Accountability, Collaboration, Empowerment, Innovation and Transparency in all that we do.

ESSENTIAL FUNCTIONS:

The Case Manager II, Programs will perform the following duties personally or through delegation:

• Supervises a caseload of consumers consisting of all disability areas and encourages the utilization of multiple community agencies serving persons with mental, physical, and/or intellectual/developmental disabilities.
• Develops and maintains contact with other agency staff and local service providers to develop specialized services for consumers and their families.
• Assigns, guides, coaches, and trains subordinates in alignment with Community Employment and Day Programs, and Goodwill policy and procedures. Provides information concerning case management practices, administrative rules and regulations, community resources, vendors, and programs.
• Serves as a resource to address sensitive consumer needs and/or accommodations.
• Develops Individual Services and Supports Plans for each consumer within the programs, implements and monitors plan progress. Adjusts and modifies development plan as needed to meet changing consumer needs.
• Participates on the inter-disciplinary team to review each consumer's case and participates in all inter-disciplinary team meetings for each consumer.
• Prepares or dictates case progress notes, social summaries, and other reports concerning the consumer's case.
• Attends staff meetings concerning new or revised policies and procedures.
• Collaborates with and receives direct supervision from Manager in making decisions related to consumer services.
• Arranges for American Sign Language interpreters, as needed.
• Performs any other duties as required or assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred. Applicable field or equivalent combination of training and experience in a social service, counseling or rehabilitation setting, providing direct services to persons with physical, emotional and/or developmental disabilities will also be considered

Experience:

• Prior experience working with individuals with intellectual or developmental disabilities is preferred.
• One (1) year of experience as a case manager and/or administrative positions is preferred.

Other:

• It is preferred that the incumbent have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers.
• It is also preferred that the incumbent have the ability to relate effectively to people with disabilities, their parents, host home providers and guardians, and be empathetic toward their needs.
• The incumbent must have the ability to work independently, cooperatively, and to exercise effective planning.
• The Case Manager II, Programs must demonstrate flexibility within the framework and pressure of established deadlines.
• The incumbent must be able to write clear, concise and accurate reports and plans, submit them in a timely fashion and possess excellent time management skills.
• The incumbent must have a working knowledge of community resources, have the ability to program, train and be creative in motivating Participants toward individual success.
• The incumbent must also conduct self in a professional manner and maintain a professional appearance that enhances the firm's reputation.
• Overtime may be required as well as some travel to attend meetings and required training. The ability to work occasional weekends and nights for the Residential on-call system is required.
• The incumbent will be required and must have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 - 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 485 - Case Manager II, Programs Dept Number: Varies - Community Impacts

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - FREQUENTLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - FREQUENTLY

WALKING - CONTINUOUSLY

STANDING - FREQUENTLY

SITTING - CONTINUOUSLY

SPEAKING - FREQUENTLY

OTHER, please describe - OCCASIONALLY - driving