Service Coordinator

Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. Trustworthiness is a value and strength shared by our employees and recognized by the communities we serve. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and rewards employees. Consider joining us!

As a Service Coordinator you will manage client participation and budgets to ensure all payroll and expense expenditures made by Partners in Community Supports (PICS) to clients are approved by the county and are billable to the State of MN and health plans. You will interact with county case managers, flexible case managers and other provider agencies as needed to ensure smooth service delivery and function as a first point of contact for county staff, clients and employees in the areas of human resources, service agreements, support plan and individual client budgets. You will process new client intakes and current client renewals, meeting with the families at their home or another designated location, and provide high quality customer service at all times, including the prompt return of phone calls, emails, and requests. In this role you will also assist in online training of family workers and follow other statue requirements of this program.

This position provides professional support to individuals with disabilities who've selected PICS as their waiver provider. The position requires regular interaction with a variety of individuals including participants and their families, county staff, other provider agencies, and internal PICS staff. This is a hybrid work schedule, working from home 75% of the time, and 25% out in the community attending participant annual meetings. Service coordinators work with participants and their families to example the program requirements, process enrollments, renewals, participant annual team meetings, and manage the overall service delivery process.

Job Requirements:

• A minimum of two years of direct support working with people with disabilities and their families and experience in a waivered service program coordination/management.
• A valid driver's license, acceptable driving record and a Motor Vehicle Check. Must be able to travel with own vehicle within twin cities and surrounding area for face-to-face meetings with families.
• Strong computer skills and the ability to learn new software.
• Strong analytical skills and proficiency working with numbers.
• Ability to be well organized, detail oriented and perform a variety of on-going tasks in a fast-paced office environment.
• Able to write policies/articles/presentations for public use.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the community.
• Able to read, analyze, and interpret Department of Human Services' policies and regulations as well as applicable state and federal laws related to service delivery under Minnesota Statute 245D.

Lutheran Social Service of MN is an Equal Opportunity and Affirmative Action Employer of all people regardless of gender, race, culture, religion, ethnicity, protected veteran status and/or disability. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety and respect.