Bilingual Call Center Representative

• Handle inbound and outbound calls related to billing and payment inquiries.
• Communicate effectively in both Spanish and English to assist a diverse customer base.
• Accurately update customer accounts and log call details in the system.
• Resolve customer issues while adhering to company policies and procedures.
• Participate in training and follow-up coaching sessions to maintain quality standards.
• Collaborate with team members and supervisors to meet daily and weekly performance goals.

• Fluent in Spanish and English (both written and verbal).
• Previous call center, customer service, or billing experience preferred.
• Strong communication, active listening, and problem-solving skills.
• Ability to work in-office during scheduled hours and remain flexible for potential schedule changes.
• Basic computer skills and ability to use call center software.

• Medical, dental, vision, and life insurance
• Short-term disability
• 401k plans
• Earned Wage Access (access a portion of your earned wages before your payday)
• Employee discount programs
• Referral bonus potential

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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