Rehab Tech / Scheduler

Presbyterian is seeking a Rehab Tech / Scheduler. This role is centered around delivering an exceptional patient experience for every case, with a strong emphasis on accuracy in scheduling and coordination across a multi-disciplinary specialty. It involves verifying that all prior authorizations, certifications, and referrals are completed before treatment begins, while also providing non-clinical education to patients and their families. Responsibilities include managing admission paperwork when needed, maintaining cleanliness and basic upkeep of the Rehab Department, and assisting therapists with patient care and departmental duties. Additional duties may be assigned as needed to support the department's operations.

Type of Opportunity: Per Diem

Work Schedule: Varies Days and Hours

How you grow, learn and thrive matters here.

Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

• High school or equivalent
• Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.

• Achieve exceptional patient experience using CARES, AIDET, and EPE tools

• Address and attempt to resolve complaints using key words at key times

• Manage conflict and seek supervisor assistance when needed

• Round with waiting patients to ensure comfort and communicate delays

• Perform patient scheduling and validate accurate demographics

• Set expectations for prior authorization, referrals, and out-of-pocket expenses

• Meet one-on-one with patients to schedule invasive procedures

• Advise patients and families on non-clinical instructions

• Build and maintain positive relationships with other departments and personnel

• Follow scheduling protocols including assigned block time

• Assist therapists and assistants with patient care and departmental duties

• Perform patient care procedures under licensed clinician guidance

• Demonstrate understanding of growth and development across patient lifespan

• Prioritize tasks and escalate concerns appropriately

• Understand indications, contraindications, and effects of rehab modalities

• Possess basic knowledge of medical terminology and anatomy relevant to rehab

• Refer patients to Financial Advocate or Financial Advocacy Center as appropriate

• Validate prior authorization, certification, and referral before procedures

• Alert stakeholders if breakdowns occur in authorization process

• Formulate accurate messages and route to appropriate Epic in-basket pool or staff

• Instruct patients on Release of Information process and ensure completed forms are submitted

• Understand connection between quality service, patient satisfaction, and reimbursement

• Perform confirmation calls with directions and instructions based on visit type

• Respond quickly to patients in distress and alert clinical team as directed

• Maintain clean and organized clinic, checkout, waiting areas, and walkways

• Report any safety concerns

• Responsible for basic cleaning and upkeep of Rehab Department

• Make appointment reminder calls and handle rescheduling

• Evaluate provider schedules and take action to ensure accuracy and efficiency

• Collaborate with clinicians and management to optimize scheduling

• Support development of new programs with a positive attitude

• Participate in environmental rounding

• Restock rooms and gym area with linens and supplies

• Maintain routine service logs for department equipment

• Monitor supply inventory, check expiration dates, and place orders as needed

• May perform timekeeping duties

• Perform other duties as assigned

• Demonstrate CARES behaviors: Collaborate, be Accountable, Respect, Engage, and Serve

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.