Full Stack Engineer II

Who We Are

Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients.

Our employees have voted us as a 'Best Place to Work' 9 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.

Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!

What You'll Do

IronArch is seeking a Full Stack Engineer II to support the design, development, and deployment of the VA VoiceBot, a Genesys Cloud-based NLU/IVR solution. The Full Stack Engineer will develop secure, scalable, and accessible software that powers self-service VoiceBot interactions and integrates with VA enterprise systems.

This role spans frontend (React/TypeScript) and backend (C#/.NET, Node.js, or Python) development, with a strong focus on Genesys Cloud integrations, IVR workflows, authentication flows, and real-time context passing. The engineer will partner with Machine Learning Engineers, Voice UX/UI Designers, Data Scientists, and QA Engineers to ensure the VoiceBot delivers consistent, Veteran-centered outcomes across channels.

Key Responsibilities

• Develop and maintain Genesys Cloud IVR flows and supporting APIs to power VoiceBot self-service tasks (claims status, appointments, benefits inquiries).
• Build and maintain RESTful APIs and event-driven services for secure data exchange between the VoiceBot, CRMs (Salesforce, Dynamics), and VA enterprise systems (MPI, Vet360, VADIR).
• Implement context passing and authentication features that ensure Veterans' information travels seamlessly between bot and live agents.
• Design and develop frontend tools (ReactJS/TypeScript) to support contact center staff with agent-assist dashboards and VoiceBot administration.
• Troubleshoot and optimize Genesys IVR call flows, improving containment, routing, and escalation performance.
• Collaborate with QA Engineers to validate automated testing, performance monitoring, and accessibility compliance (508/WCAG 2.0 AA).
• Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to the iterative delivery of two-week sprints.
• Follow DevSecOps practices for CI/CD, version control, and secure infrastructure-as-code deployments.

• Public Trust Clearance or higher (ability to obtain and maintain required background investigation)

Preferred Experience

• 3-5 years of full-stack software development in enterprise or contact center environments.
• 1-2 years developing within the VA environment, current VA clearance a plus
• Hands-on experience with Genesys Cloud IVR development (call flows, routing, escalation protocols) or comparable contact center platforms.
• Strong proficiency in ReactJS/TypeScript for frontend development.
• Backend development with C#/.NET, Node.js, or Python.
• Knowledge of speech recognition, NLU/NLP, and conversational AI integrations.
• Familiarity with federal security/compliance standards (FedRAMP, FICAM, NIST SP 800-63).
• Experience building solutions that support seamless escalation and context passing between automated IVR and human agents.
• Agile/Scrum experience delivering cross-functional features in two-week sprints.

(#LI-remote) Remote with potential travel to VA facilities

Why IronArch Technology?

• Awarded Best Place to Work 9 times!
• Competitive compensation and market-leading bonus opportunities
• Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses
• Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
• 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
• 20 days of PTO accumulated per calendar year
• 11paid holidays
• Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
• Sabbatical programs
• Company-paid short- and long-term disability
• Company-paid life insurance
• Voluntary life, accidental and indemnity income replacement benefits
• Professional development reimbursement
• Health club reimbursement
• Matching donation program and annual philanthropic activities
• Pet insurance
• And more!

Apply today to learn why IronArch Technology has been recognized as "Best Place to Work" for 9 years!

IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

In alignment with applicable state and local pay transparency laws, IronArch includes a salary range in our job descriptions to support equity and transparency in our hiring process. The compensation range provided reflects what we reasonably expect to offer for this role, with the final offer determined by a variety of factors including skills, experience, and scope of responsibilities.