STEP DOWN NAVIGATOR

POSITION SUMMARY:

The Step-Down Navigator is responsible for the entire workflow of the step-down process. They are responsible for meeting with every eligible patient to discuss PHP/IOP services, programming options and potential start-dates. This engagement should begin within 24-36 hours of inpatient admission. The Step-Down Navigator will have a clear understanding of the levels of service and tracks available in the Outpatient Program. They will also understand the inpatient workflow process as it pertains to case management and discharge planning.
In addition, the Step-Down Navigator will work closely with those departments that participate in the eligibility verification process (Social Services, Business Office, Utilization Review and Outpatient Departments) to confirm the patient's ability to transition to PHP/IOP programming after inpatient discharge. The Step-Down Navigator will also solicit the services of the respective department(s) to resolve any issues identified prior to inpatient discharge.
The Step-Down Navigator will routinely collect data-points specific to the step-down process, including: Eligibility, Referrals, Refusals, Reason for Refusal, Reason for Ineligibility and Attended. This data will be routinely entered into Midas (daily). It will be the responsibility of the Step-Down Navigator to review reports run out of Midas in an effort to identify trends from the data collected. The Step-Down Navigator will Document Step-down information into MS4 and Midas. These trends will be used to identify opportunities to increase step-down referrals and should be reported on weekly.

PHYSICAL REQUIREMENTS:

* Must be able to lift and carry up to 50 pounds.
* Frequently stands, walks, kneels, reaches while working with patients/residents/students.
* Requires full range of body motion including handling and physical restraint of patients.
* Ability to perform CPR and first aid.
* Ability to work rotating shifts. Ability to drive a vehicle if necessary.
* Must be able to speak, read and write.
* Ability to visually supervise residents & hear requests for assistance from patients and staff.
* Emotional stability necessary to perform the essential functions of the job.
* Vision and hearing sufficient to perform the essential functions of the job.
SKILLS:

Requires organizational, interpersonal and customer service skills. Ability to maintain confidentiality. Requires creativity, high energy and problem solving skills. Good verbal and written skills. Ability to work as one part of a team approach for the care of the patients. Demonstrates ability to problem solve, assist in crisis situations, and maintain a calm composure under stressful situations. Become knowledgeable of outpatient services, being flexible to accommodate work volumes.
EXPERIENCE/EDUCATION:

Step Down Clinical Assistant must be at least 21 years of age. Requires either an Associate's degree (equivalent of 60 college credits) with one year's experience in the human services field.

STAFF DEVELOPMENT REQUIREMENTS:
Must meet or exceed hospital and regulatory agency training requirements.

EXPOSURE CATEGORY: I
Performs tasks that involve exposure to blood, body fluids, or tissues.

BENEFIT HIGHLIGHTS:

• Challenging and rewarding work environment
• Career development opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off
• Free Basic Life Insurance

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Please apply at: Cedar Springs Hospital (uhsinc.com)

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.