Sr Director, Organizational Change and Development

The Sr. Director, Organizational Change & Development provides strategic leadership and direction for organizational change and development activities, ensuring successful navigation of change initiatives and fostering a culture of continuous improvement and innovation. They will lead needs assessment, initiative creation, and implementation, with a focus on driving enterprise-wide success and aligning people services with the organization's vision and objectives. Initiatives may include digital transformation efforts, team effectiveness, leadership development, technology/process changes, and teammate engagement as led by People Services.

Strategic Change Leadership

• Establish an innovation framework that drives breakthrough thinking and differentiates the teammate experience.
• Drive multi-year change roadmaps through partnerships and collaboration across the technology people team.
• Bring proven change architectures and best practices to help the technology team navigate change.
• Enable teams and functions to manage their organizational change efforts, such as the AI journey, and large-scale transformations like data strategy, guiding leaders through management and execution of strategic organizational change programs.
• Understand organization and change management issues, explain the factors involved, and shape organizational solutions to deliver value to the team.
• Provide leadership coaching and development to IT Leaders, enabling them to lead their teams through organizational change.

Organization Development & Innovation

• Gather insights to ensure change management plans meet the needs of the business and team.
• Develop trusted relationships with key partnerships and internal customers.
• Assess current and future state, collaborating with stakeholders to activate action plans that support desired end state.
• Bring thought leadership in change management, adult learning, organization development, and neuroscience/psychology.

Measurement, Analytics, and Value Realization

• Evaluate performance against objectives and key results.
• Establish and track key success metrics for change initiatives.
• Design, implement, and analyze feedback mechanisms (e.g., surveys, focus groups, interviews) to assess opportunity and impact.
• Analyze data to measure adoption, identify risks, and inform strategy adjustments.
• Create reports and dashboards to communicate progress to stakeholders.
• Develop business cases for new initiatives, create frameworks for measuring success and return on investment (ROI), and track/improve satisfaction and adoption.

Leadership, Communication, and Presentation

• Guide cross-organizational direction. Communicate a compelling message and guide groups to discovery and action.
• Presentation and activity design to achieve a desired outcome with a group, such as team building, communication skills, conflict management, team identity, and change navigation.
• Present strategies and roadmaps to executive leadership, mentor direct and indirect teammates, and foster a culture of innovation and continuous improvement.

Program & Portfolio Management

• Manage cross-portfolio OKRs to drive enterprise-wide success.
• Orchestrate the logistics, participants, messaging, and outcomes of high-profile initiatives.
• Initiative creation and implementation to support teammate engagement, growth and development, and positive teammate experience.
• Ensure effective deliverable and deadline management, collaborating across teams as needed.

Other Duties As Assigned