Temporary Housing Contracts & Assignments Coordinator

The Temporary Housing Coordinator reports to the Assistant Director of Housing Contracts and Assignments and contributes to the development, implementation, and assessment of Cornell's housing program and residential experience for approximately 9,200 residential students within the Division of Student & Campus Life at Cornell University, which serves a campus of 24,000 students. The position assists with planning, maintaining, and implementing all key housing operations, including housing contracts, selection and room assignments, and billing processes for undergraduate, graduate, and professional students. Additionally, this role manages customer service efforts, ensuring prompt, high-quality service for students, parents, and campus partners, including regularly triage and responding to housing inquiries or issues that arise through various platforms and in-person interactions. This position also supports front-desk operations serving as a backup for the Office Coordinator as needed. The role involves participating in strategic marketing efforts, departmental and divisional committees, liaising with campus partners, and major events like opening, closing, commencement, and reunion weekends, which may include occasional nights and weekends.

This position is a temporary role through approximately June 30, 2026. Extensions beyond that, including promotive opportunities into a non-term role, depend on anticipated business needs, available funding, and work performance.

Pay: $26.00-$28.00/hour

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Success Factors:

• Ability to address challenges with innovative and timely solutions.
• Strong customer service orientation, with the ability to handle inquiries empathetically and efficiently, creating a positive experience for students, parents/families, and campus partners.
• A commitment to working collaboratively in a student-centered environment dedicated to the important values of shared governance, with enthusiasm for supporting a student body that is broadly diverse.
• Exceptional interpersonal, communication, planning, reasoning, and organizational skills, with an ability to multitask in a fast-paced, high-volume environment.

Required Qualifications:

• Associate's degree with two (2) to four (4) years of administrative/office experience in higher education or an equivalent combination of education and experience.
• Experience addressing customer service needs through various avenues, including phone, email, live chat, and in-person interactions.
• Ability to work independently, efficiently, and effectively as part of a team on projects and assignments.
• Experience building collaborative partnerships with various stakeholders.
• Experience working with inclusion, belonging, and wellbeing programs.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.), database management tools, Zoom, and other web-based platforms.
• Ability to occasionally work nights and Weekends (e.g., Opening, Family Weekend, commencement, trainings, etc.).

Preferred Qualifications:

• Previous experience supporting housing operations in a larger, complex university setting, especially within an Ivy League, Big Ten, or similarly competitive institution.
• Experience with housing operations, including housing assignments, billing and operational processes.
• Experience with housing management software systems, particularly StarRez, and other relevant technologies for a comprehensive housing program.
• Experience supporting strategic marketing and communication plans.

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Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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