Associate Analyst, Technology Innovation

National Grid
$69,000-$81,000
United States, New York, Syracuse
Oct 02, 2025
About us National Grid is hiring an RPA Design & Delivery Analyst in our Tech & Innovation Department in Syracuse, NY. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. About the Role The role provides analysis and support to the Robotic Process Automation team including the design, development and testing of Robotic Process Automation solutions. This position works to design and deliver innovative automated solutions that expand process capabilities, improve accuracy, and create efficiencies across National Grid US. What You'll Do * Functions as an integrator between the end users and Robotic Process Automation team, helping to create automation solutions to meet business needs * Participates or leads in various types of meetings or workshops to understand, map, and help shape detailed business processes in order to define and design automation solutions, developing as-is and to-be process flows * Responsible for the definition, design, configuration, testing, and initial deployment of new, modified and/or enhanced Robotic Process Automations * Designs and configures RPA processes and objects in Blue Prism (processes, outputs, exception paths, and error handling) that are efficient, well structured, maintainable and easy to understand * Creates testing documentation and performs testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing * Works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process. What You'll Need * Minimum of Bachelor's Degree required * Previous experience with Robotic Process Automation (Power Automate) desired * Strong people and process skills with the ability to communicate complex information effectively * Strong analytical, oral and written communication skills required * Strong problem solving and troubleshooting skills required * Ability to prioritize, schedule and complete configuration and testing required for multiple applications with overlapping schedules * Excellent Microsoft suite knowledge; MS Excel, MS Outlook, MS Access and other technical skills required More Information #LI-NK1 #LI-HYBRID #LI-SYRACUSE #LI-ROBOTIC Annual Salary $69,000-$81,000 National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.