IT Support Analyst Intern

IT SUPPORT ANALYST INTERN

Concurrent Technologies Corporation

Johnstown, PA

Minimum Clearance Required: N/A

Clearance Level Must Be Able to Obtain: N/A

Employment Background Check Required

This internship is a fully onsite opportunity based at our office in Johnstown, PA. Interns will have the chance to work directly with our team, gaining hands-on experience and exposure to daily operations in a collaborative environment.

Key Responsibilities:

• Serves as point of contact for users in acknowledging and recording problems with the systems, desktop, applications and network.
• Records end user calls for assistance to facilitate understanding in resolving customer problems.
• Diagnoses the cause of the problem using a variety of software tools including cloud applications; initiates corrective actions where appropriate.
• Performs desktop support tasks, such as installation, maintenance of user applications and troubleshooting including OS imaging and testing.
• Refers unresolved problems to appropriate technical personnel or immediate manager.
• Answers inquiries about network capabilities and resolves questions referred other Help Desk Technicians.
• Performs preventative maintenance on equipment and workstations to extend their useful life.
• Organize and clean storage areas, perform inventory checks, move and arrange equipment, and dispose of outdated items to maintain a tidy and functional workspace.
  
• Provides vendor communications as needed.

Basic Qualifications:

• Current enrollment in an undergraduate degree program in MIS/IT or similar field as a freshman or sophomore.
• Have experience in customer service in the computing environment.
• Demonstrate proficiency with operating a telemanagement workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.
• Have experience in Microsoft Operation System and application environment.
• Have a strong oral/written communications skills with customer-oriented attitude.

Preferred Qualifications:

• Direct experience in IT department as a helpdesk technician

Why CTC?

• Our teams at CTC are passionate and thrive on collaboration in a team environment.
• When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.
• Competitive salary and benefits package.
• Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.
• Visit www.ctc.com to learn more!

Join us! CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.

https://concurrent-technologies-corporation.breezy.hr/

Staffing Requisition: SR# 2025-0125

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law."