New

Technical Support Intern (TSI)

The Rawlings Group

$22.00 - $22.00 Hourly

remote work

United States, Kentucky, La Grange

1 Eden Parkway (Show on map)

Oct 06, 2025

Job Details

Level		Entry
Position Type		Internship

Salary Range		$22.00 - $22.00 Hourly
Travel Percentage		None
Job Category		Information Technology

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

Location: This position will be onsite in our La Grange, KY office.

About the Opportunity

At Machinify, we're constantly reimagining what's possible in our industry-creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the Service Desk team, you will, as a Technical Support Intern, your primary role is the administration of end user hardware, responsible for promptly and effectively configuring, tracking and deploying all end user equipment. The TSI plays a critical role in maintaining customer satisfaction by delivering exceptional service, clear communication, and efficient problem-solving. TSIs must be calm and patient, with the ability to either resolve issues directly or escalate them appropriately in a fast-paced environment.

The TSI role is vital to the success of the Service Desk, setting the tone for user interactions and ensuring that requests are triaged and handled with care. Effective communication and a customer-focused mindset are key to thriving in this role.

What you'll do

End User Hardware Deployment:

Configure machines per corporate standards.
Track all assets in the corporate Service Desk.
Deploy all machines, whether on-premises or Work from Home.

Successful First Call Deployment (FCI):

Aim for the successful deployment of all end user devices independent of location.

Proper Tracking and Ticket Management:

All corporate assets to be recorded in the company's Service Desk.
All work properly documented within the corporate Service Desk system.

Monitor Ticket Status:

Monitor the status of escalated tickets to ensure timely resolution.
Follow up with relevant support teams to confirm proper resolution or escalate further as needed.

What experience you bring (Role Requirements)

Communication: Strong verbal and written skills, able to explain technical concepts to nontechnical users in a clear and simple way.
Customer Service: Exceptional skills in patience, empathy, and maintaining composure under pressure. Problem-Solving: Basic troubleshooting skills with a focus on quick resolution.
Time Management: Ability to prioritize tasks and manage multiple tickets simultaneously in a fast-paced environment.
Attention to Detail: Accurate logging and tracking of incidents, ensuring all required information is included in service requests and tickets.
Technical Knowledge: Fundamental understanding of hardware, software, and network systems, with familiarity in common IT troubleshooting procedures and tools.

What Success Looks Like...

After 3 months

You will have a strong understanding of the role.
You begin building relationships and collaborating with peers.
You develop effective time and priorities management.
You receive initial feedback about your performance and are using it to improve.
You've gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.
You have established a strong network of internal relationships and are recognized as a key collaborator.
You've been entrusted with greater responsibility indicating the company's confidence in your abilities.
You see opportunities for career progression and personal development.

Pay range: $22.00 per hour; This is a non-exempt position.

What values we'll share with you

Ask why
Think big
Be humble
Optimize for customer impact
Deliver results

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team atmachinify_careers@machinify.com. See our Candidate Privacy Notice at:https://www.machinify.com/candidate-privacy-notice/