Field Service Engineer

At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Plasma Technology, as a part ofOxford Instruments Groupoffers flexible, configurable process tools and leading-edge processes for the precise,controllableand repeatable engineering of micro- and nanostructures. Our systems provide process solutions for the etching of nanometre sized features, nanolayer deposition and the controlled growth of nanostructures.These solutions are based on core technologies in plasma-enhanced deposition and etch, ion-beam deposition and etch, atomic layer deposition, deep silicon etch and physical vapour deposition.

To support the ongoing growth of our business,we are hiringField ServiceEngineerbasedinSouthernGermany. This is afield-basedposition primarily covering theErlangen/ Nurnbergregion, withadditionaltravel across Central Europe asrequired.

Role Purpose

To ensure that Plasma Technology equipment is fully functional and available for customer use. The roleinvolvesextensivetravel within Germany and to other countries in Central Europe.

YourKey Responsibilities would be:

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  Carry out the commissioning of equipment including any operational and maintenance training requirements

  
  

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  Respond to emergency breakdowns for any warranty and service contract work.

  
  

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  Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.

  
  

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  Authorise system 'buy-off' prior to shipment either with or in the absence of the customer.

  
  

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  Liaise with technical support and systems engineering on any potential or actual system problems.

  
  

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  Liaise with Sales Team to provide useful background information.

  
  

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  Help tomaintainan accuraterecord of the status of systems, timing of warranty, parts supplied and service contracts.

  
  

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  Keepup to dateall relevant enquiries and project files on any significant information.

  
  

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  Provide detailed andaccuraterecord of expense incurred on behalf of the Company.

  
  

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  Report regularly to the EMEA Team Leader on all relevant issues and for PDRobjectives.

  
  

You would be an ideal match if you are:

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  FormalElectrical/Electronic qualification

  
  

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  Substantial relevant experience and training

  
  

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  Ability to interpret Electricalschematicsand Mechanical drawings

  
  

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  Good PCskills (Word, Excel, PPT)

  
  

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  PLC experienceis ofadvantage

  
  

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  Experience of Semi-Conductor orsimilarhigh-techelectronicindustry

  
  

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  Fluent Englishand Germanspeaker

  
  

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  Driving licence

  
  

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  Be prepared totravelextensively

  
  

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  Able to work on own initiative

  
  

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  Clear & concise communicator

  
  

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  Able to prioritise multiple tasks

  
  

We offer:

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  Company car

  
  

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  30 days paidleave

  
  

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  Corporate Benefits

  
  

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  Language Courses

  
  

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  EGYM

  
  

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  Jobrad

  
  

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  Fantastic team and supportive culture

  
  

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  Home office

  
  

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  Great teamevents

  
  

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To apply for this job, please, send us your CV and a motivation letter outlining the relation of your experience to the project.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.