Help Desk Technician (10/8)

Job Title: Help Desk Technician
Job Location: Tallahassee, FL (on-site)
Job Duration: Contract through June + extension
Job Tasks and Activities:
The Help Desk Support Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Provide Tier 1 software, hardware, and network-related support.
• Use documented procedures and checklists to assist end users with technical issues.
• Use a ticket tracking system to log end-user information and a description of the issue.
• Monitor ticket, phone, email, and other queues throughout the shift to provide support to end users.
• Escalate problems to Tier 2 technical support.
• Communicate with the end users regarding the status of the resolution.

Required Experience:

• One (1) or more years of experience in a Help Desk or IT Support role.
• One (1) or more years of experience in troubleshooting, logins, software, hardware, mobile devices, and network-related support calls.
• One (1) or more years of experience using ticketing systems such as ServiceNow, Zendesk, or similar for logging, tracking, and resolving technical issues.
• One (1) or more years of experience in supporting Windows operating systems, MS O365, and common desktop applications.
• Ability to analyze, troubleshoot, and resolve issues with desktops, laptops, printers, and mobile devices.
• Experience installing, maintaining, and supporting third-party applications.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop).
• Strong verbal and written communication skills.
• Excellent customer service orientation and problem-solving ability.

Preferred Experience:

• Experience supporting computers in a criminal justice environment.
• Experience working in a technical call center environment.
• Experience in Active Directory for account management and password resets.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Experience documenting solutions in a knowledge base or internal wiki.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.