Manager of Community Sites and Business Engagement

Vocational Guidance Services (VGS) changes lives and strengthens our communities through services that educate, empower, and provide the opportunity to earn a paycheck! VGS is a highly acclaimed, successful, private, not-for-profit 501(c)(3) vocational rehabilitation agency with over 130 years of dedicated experience serving people with disabilities or other barriers to employment. We are currently seeking to hire a Community Sites and Business Engagement Manager that will be responsible for performing the following job duties.

Responsibilities

• 
  

  Drive sales and marketing strategy by managing the Salesforce database, designing email campaigns, and recommending pricing/discount rates based on competitive and market analysis.

  
  
• 
  

  Generate new leads through market research, business outreach, and job boards, while assisting in the marketing of all departmental services.

  
  
• 
  

  Lead vocational opportunity development by actively marketing and securing placements (group employment, summer youth etc.) and promoting/selling community-based services to the private sector.

  
  
• 
  

  Attend weekly Sales Team meetings and collaborate closely withthe Director of Vocational Servicesand Placement staff, providing as needed assistance to drive competitive placements and contract procurement.

  
  
• 
  

  Establish and maintain professional employer relations to proactively respond to hiring needs, obtain written job orders, and conduct site analysis/modifications.

  
  
• 
  

  Provide supervision toall group employment staff across Cuyahoga and surrounding counties (Lake, Lorain, Medina, Geauga, and Ashtabula).

  
  
• 
  

  Manage staff performance by conducting weekly meetings and providing regular coaching and feedback throughout the year.

  
  
• 
  

  Ensure supervised staff provide timely, professional communication with all referring Support Administrators.

  
  
• 
  

  Conduct weekly staff meetings with the Rehabilitation Supervisor.

  
  
• 
  

  Organize and track attendance incentives of program staff.

  
  
• 
  

  Resolve customer and company official complaints, troubleshoot problems, and maintain customer liaison throughout the process.

  
  
• 
  

  Manage departmental spending by monitoring budgets, communicating concerns to the Associate Director, and contributing feedbackto the annual budget planning process.

  
  
• 
  

  Conduct required documented monthly site visits for group employment sites to ensure smooth operations.

  
  
• 
  

  Ensure operational continuity by providing essential back-up services during staff absences (illness, vacation).

  
  
• 
  

  Maintain effective documentation (e.g., intake forms, ISP/service plans) in compliance with CARF, DODD, and all relevant funding source requirements.

  
  
• 
  

  Oversee staff billing efforts to ensure accurate/timely submission, secure 100% payment, and promptly resolve resulting discrepancies.

  
  
• 
  

  Cultivate a positive work atmosphere by fostering strong, collaborative relationships with all stakeholders (staff, clients, vendors, supervisors).

  
  
• 
  

  Pursue continuous professional development through active participation in industry seminars and professional organizations.

  
  
• 
  

  Ensure operational continuity by providing essential back-up and support services during staff absences, illness, or scheduled leave.

  
  
• 
  

  Maintain regular attendance.

  
  
• 
  

  Adhere to all agency safety policies and protocols to ensure a secure and compliant work environment.

  
  

• Master's degree preferred; Bachelor's degree (B. A.) from four-year college or university and four years related experience and/or training required.
• Demonstrated skills in salesmanship and marketing.
• Demonstrated ability in assessing and properly matching worker's traits and personality with and employer's needs and demands.
• Basic knowledge of computer operations, and Microsoft software applications including Word, Excel, Outlook and Teams.
• Prior supervisory experience is strongly preferred.
• Reliable transportation is required for year-round travel within the service area.

Vocational Guidance Services is an Equal Opportunity Employer - Disability & Veterans.