US LBM Lead CRM Engineer - Application Development

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

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A Brief Overview
The US LBM Lead CRM Engineer will lead and work alongside a team of software engineers responsible for configuring, developing, and deploying CRM solutions. This person will be a hands-on engineer contributing to technical design, implementation, production support, and monitoring.

What you will do

• Collaborate with product managers, architects, and other key stakeholders to understand requirements and translate them into technical deliverables that achieve the desired outcomes.
• Ensure the technical feasibility of achieving the requirements with the most optimized solution in the CRM platform.
• Conduct technical reviews/enforce best practices to maintain platform standards and leading practices.
• Hands-on execution of complex features/user stories.
• Oversee and participate in deployments, platform upgrades.
• Troubleshoot and resolve issues in production and non-production environments.
• Lead and mentor a team of software engineers, fostering a collaborative, high-performing environment.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• Bachelor's Degree or Master's Degree in Computer Science, or relevant experience.

Experience Qualifications

• 4+ years of proven experience leading a team of software engineers
• Strong hands-on experience with Service Now CRM workflows and models
• Domain expertise in relevant areas of Service Now CRM, such as Sales and Order Management
• Experience integrating ServiceNow with ERP/CPQ systems

Skills and Abilities

• Deep understanding of ServiceNow platform architecture
• Champion ServiceNow best practices to ensure platform stability and support future updates
• Experience in connecting ServiceNow to business-critical systems with Integration Hub
• Proficiency in JavaScript/ServiceNow scripting
• Strong experience in Flow Designer, creating ServiceNow workflows
• Expertise in front-end frameworks HTML & CSS, ServiceNow UI builder
• Proficient in unit testing/e2e testing/load testing frameworks

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.