Services & Software Account Executive

(US ONLY) The application window is expected to close on: 10/16/25

Desired location is Iselin, New Jersey.

Meet the Team

As a Services & SW Account Executive and as a key member of the account team, you will be crucial in increasing Premium Services & SW offerings and penetration within our customers. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, Services Specialist Core, Delivery, Legal, Finance, and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

Your Impact

In the Services & SW Account Executive role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our accounts. You will be crucial in increasing Premium Services &SW offerings and penetration within our customers and in increasing our New, Recurring Annual Services ACV, a very important financial metric for Cisco. You will provide leadership in the customer account with respect to Cisco Services & SW and drive the execution of customer/partner-facing activities to a conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the guide on Cisco strategic services & SW and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

• Drive customer experience transformation & intimacy.
• Be responsible for the services & SW strategy within our accounts.
• Increase Premium Services offerings and penetration.
• Enhance New, Recurring Annual Services ACV.
• Provide leadership and drive execution of customer/partner-facing activities.

Minimum Qualifications:

• 5+ years of sales experience in related technology fields.
• Knowledge of Cisco's or a competitor's Professional/Advanced Services portfolio.
• Expertise in Outside-In / Consultative selling.

Preferred Qualifications:

• BA/BS degree in technology related fields or marketing/management
• Software Selling Experience
• ITIL Certification
• 5+ years of services sales experience in IT or related industry.
• Uncovers and understands customer strategies and objectives; identifies and handles multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
• Understanding of Key Drivers and Strategic Imperatives of relevant Industry.
• Solution selling skills aligned to each customer's unique business problems and strategic objectives.
• Ability to develop trusted relationships based on a deep understanding of the customer's perspective.
• Collaborate and drive cross-functional team within Cisco through influence to desired outcomes.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.