Senior Audio Video Engineering Analyst

Do you have experience working as a Senior Audio Video Engineering Analyst specializing in AV maintenance and Projects? This could be an excellent position for you! This position is in our downtown Chicago office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like.

As the dedicated AV Technician, you will contribute to creating a dynamic and technologically advanced workspace that promotes efficient communication and collaboration across Aon offices. This requires commitment to delivering exceptional AV experiences and ensuring the seamless operation of systems will be important to the success of the organization's initiatives.

Play a crucial part in guaranteeing smooth audio and visual experiences across all Aon North America offices. Your responsibilities will encompass both project-based tasks and daily operational support, with a strong focus on maintaining AV systems and providing training to colleagues. Your expertise in technical aspects and dedication to outstanding AV solutions will help improve communication and partnership across the organization!

AV Project Management:

• Collaborate with multi-functional teams to evaluate AV needs for new installations.
• Develop and deploy impactful sound and image solutions that align with the company's communication requirements and criteria.
• Coordinate the procurement and installation of AV equipment, including displays, sound systems, video conferencing setups, and related infrastructure.

• Reply to AV-related issues reported by office staff, diagnosing problems and providing effective solutions.
• Carry out regular servicing, diagnostics, and software updates to guarantee the top performance of AV gear.
• Monitor AV systems proactively, identifying potential issues and taking preventive actions to minimize disruptions.

• Develop and conduct comprehensive AV training programs for colleagues, ensuring that they can effectively operate and troubleshoot AV equipment.
• Provide ongoing support to end-users, addressing their AV-related questions and concerns promptly and professionally.
• Develop user-friendly documentation and resources to help colleagues apply AV systems efficiently.

• Perform routine quality assessments and testing on audiovisual systems to guarantee stable audio and visual performance and functionality.
• Stay updated on industry trends and emerging technologies, recommending improvements and upgrades, as necessary.

• Work closely with IT teams, facilities management, and external vendors to ensure alignment on AV requirements and standards.
• Communicate effectively with collaborators, providing regular updates on project progress, issue resolution, and upcoming initiatives.

• Maintain detailed documentation of inventory, setups, maintenance timetables, and assistance engagements related to AV gear.
• Generate reports detailing the status of AV systems, issues encountered, and steps taken to address them.

Core Responsibilities include:

System Design & Programming: Create and modify AV system software, design functional user interfaces, and develop control code for integrated AV systems. Hardware Configuration: Configure and install Cisco video conferencing systems, network devices, and other audio-visual hardware according to project specifications. DSP Programming & Optimization: Program Biamp Tesira DSP systems, including configuring filters, matrices, routing, and utilizing beamtracking microphones for optimal audio performance. Troubleshooting & Maintenance: Diagnose and resolve technical issues with AV equipment, software, and network infrastructure, and perform routine maintenance checks. Commissioning & Testing: Conduct commissioning and acceptance testing of AV systems to ensure they meet client requirements and perform as expected.

Documentation: Create and maintain comprehensive documentation, including programming code, system manuals, and end-user guides. Specific Knowledge & Skills. Biamp Tesira: Expertise in navigating and utilizing Tesira software, configuring essential blocks, implementing Acoustic Echo Cancellation (AEC), and managing system partitions. Cisco Hardware: Experience with Cisco video conferencing and networking equipment, including setup, configuration, and troubleshooting. AV System Knowledge: Understanding of AV signal flow, low-voltage wiring, rack setup, and the integration of various AV components like projectors, displays, and cameras.

Network Management: Ability to configure network settings and manage firmware updates for AV devices. Collaboration & Support. Client Communication: Meet with clients to understand their needs, explain technical capabilities, and demonstrate completed systems to ensure satisfaction. End-User Training: Provide training to end-users on the proper operation of AV equipment and software applications. Teamwork: Collaborate with stakeholders, vendors, and other IT and AV professionals to deliver robust and integrated systems.

We do not offer visa sponsorship for this role.

Skills and experience that will lead to success.

• 5 plus years of proven experience in managing audio-video systems, preferably within a large corporation supporting senior leadership.
• Strong technical knowledge of AV equipment, including displays, video conferencing systems, audio devices, and cabling.
• Proficiency in solving AV issues and diagnosing technical problems.
• Excellent communication and interpersonal skills to support senior leadership and provide effective guidance and support to users.
• Ability to work under pressure within stringent timelines.
• Project management skills to be responsible for AV installations and upgrades.
• Proficiency in industry guidelines and protocols for AV system development and operation.
• Proficiency using MS Office Products such as Outlook and Excel.
• Ability to adapt to changing technological trends and learn new tools quickly.
• Certifications in AV technology and project management are a plus.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $115k to $125k annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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