Senior Technical Support Engineer (MAD-BP-OR)

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POSITION: Senior Technical Support Engineer

DIVISION: Metrology and Analysis Systems Division (MAD)

COMPANY: Hitachi High-Tech America, Inc. ("HTA")

TRAVEL: Up to 50% (domestically and internationally)

REMOTE WORK: Customer Hybrid (+50% Onsite) - Onsite 80% / Remote 20%

EXPECTED PAY RANGE: $118,129 - $162,428 annually

This pay range is for the position's base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Senior Technical Support Engineer (STSE) is a highly skilled technical resource, bridging the gap between the service team and the design / QA department. The STSE is responsible for escalations, fleet performance, system installations, training, documentation, and special projects. The STSE is highly skilled in individual toolset models and/or multiple product lines, and must be capable of developing and advancing concepts and techniques in effective and creative ways.

PRIMARY RESPONSIBILITIES

• Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers as needed
• Responsible for escalations, fleet performance, system installations, training, documentation, and special projects
• Develops and advances concepts and techniques in effective and creative ways
• Supports and understands the product life cycle
• Create and reviews documentation for maintenance, troubleshooting, installations, and upgrades; ensures field implementation and compliance
• Provides training and transfers knowledge to all employee levels within the organization, through OJT or formal training
• Provides leadership and coaching to the field and service team
• Assumes the ownership of projects, utilizing a project management approach
• Generates and presents system performance data including availability, PM green-to-green time, MTBF. Looks for patterns and suggests / implements improvement plans
• Maintains product & technical knowledge, while at the same time understanding the business parameters, factors, and processes
• Work closely with all HTA supporting groups (NPI, TSG, Service, Technology, Sales, Design, QA, HFD) and with external customers
• Coordinates field activity, as needed
• Present technical information during high-level customer meetings between domestic and international divisions of Hitachi
• Creates reports, including but not limited to national service alert reports, escalation reports, TSG reports, etc.
• Provides a positive attitude to all employees and customers
• Provides highly detailed documentation for the purpose of problem resolution and/or engineer training
• Set and keep appropriate schedules for assigned projects with minimal supervision
• Other duties as assigned

EDUCATION REQUIREMENTS

• BS degree in relevant field or equivalent combination of education and experience

EXPERIENCE and TRAVEL REQUIREMENTS

• Ten (10) years' service-related semiconductor experience, preferably in support of products related to HTA's product lines, per division:
  • e-Beam Division:
    • Scanning and Transmission Electron Microscopes (SEM/TEM), Critical Dimension Scanning Electron Microscopes (CD-SEM), Focused Ion Beam (FIB), Defect Review SEMs
    • Ultra-High Vacuum systems, Mechanical Systems, Robotics, Electronics, Software
  • Optical Inspection Division:
    • Patterned and/or un-patterned brightfield/darkfield optical defect review systems experience.
    • Optics and alignments, Lasers, Mechanical Sytems, Robotics, Advanced Calibration Techniques, Electronics, Software
• Ten (10) years' experience with Ultra High Vacuum systems, Electron Optics, and High Voltage systems
• Demonstrated experience analyzing and resolving complex technical support issues
• Microsoft Windows operating system experience required; Linux/Unix experience a plus
• Intermediate experience with Microsoft Word, Excel, and PowerPoint
• Log and database analysis preferred
• Must have and retain valid driver's license in resident state and must be insurable by our insurance company
• Travel up to 50% (international & domestic)
• Willingness to travel with minimal advanced notice

SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• The ability to diagnose technical problems using engineering drawings, schematics, specialized test equipment, and relevant mathematical formulas.
• Troubleshoot electronic problems to the component level.
• Ability to effectively interface with customers, service department personnel, and others.
• Skilled in electronics, mechanics, software, and computers.
• Ability to provide training on complex system theory to customers and engineers either through OJT or Classroom training.
• Demonstrated ability to develop advanced technical training material.
• Strong work ethic.
• Effective verbal and written communication and interpersonal skills.
• Demonstrated ability to provide leadership and direction for assigned engineers
• The capacity to exercise sound and prudent judgement
• Portrays professionalism and pride in appearance while conforming to policy
• Maintain appropriate records of all work performed and training received
• Complies and adheres to company policies
• Consistently provide strong verbal and written communication to management, co-workers, assigned resources, and both internal and external customers
• Must be eligible for and receive company credit card
• Must comply with all corporate safety requirements and directives
• Expected to use PPE when required
• Follow all equipment-specific safety protocols

Equal Opportunity Employer (EOE)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com