New

Service Training Developer

Tesla Motors, Inc.
paid holidays, flex time, 401(k)
United States, Texas, Austin
Oct 07, 2025
What to Expect The Service Training Developer will design, author, and maintain technical and operations focused training content that supports scalable and effective workforce development across the North American Service organization. This role requires strong instructional design capabilities and a deep technical curiosity. You will collaborate closely with engineers, service experts, and program leads to transform complex processes into intuitive, high-impact learning experiences What You'll Do Develop technical and operational training content (video, simulation, eLearning) for Service Translate engineering documentation and SME knowledge into structured and scalable learning experiences Partner with service engineering, product development teams, and field technicians to review and ensure accuracy and relevance of training materials Use learning management systems (LMS) to author, manage, and deliver content at scale Conduct job/task analysis to align training with real-world workflows and field needs. Apply instructional design principles to enhance retention and hands-on mastery Continuously iterate training based on learner feedback, product updates, and service trends Assist in creating certification pathways and assessments for various technical roles. Support pilot programs and onboarding sessions to validate training effectiveness What You'll Bring Bachelor's degree in Instructional Design/related field or equivalent experience 3+ years of experience designing technical training or service documentation, preferably in automotive, robotics, or automation industries Strong knowledge of technical writing, instructional design, and media development tools (Articulate, Adobe CC, Camtasia, etc.) Experience creating training for hands-on, high-complexity environments. Excellent collaboration skills with both technical and non-technical teams Comfortable working with automotive or robotics systems, tools, and service procedure. Familiarity with 3D modeling, AR/VR training platforms, or simulation-based training is a plus Proficiency with LMS platforms and SCORM/xAPI standards preferred Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program