Customer Service Rep I
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![]() United States, Nevada, Las Vegas | |
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Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position SummaryThe Customer Service Representative serves as a liaison between customers and technicians, providing exemplary support and assistance. The position is responsible for monitoring incoming phone queue and case requests for technical support ensuring games are serviced 24x7x365. Team members partner with internal and external customers to troubleshoot technical opportunities and perform cross functional duties related to technical and network operation support and work across departments to service customer needs. We are currently hiring for the swing shift: 2:00pm to 10:30pm but must be willing and able to work different shifts to support a 24x7x365 environment, including evenings, weekends and holidays. Schedules are typically consistent. Essential Job Functions:
Qualifications:
Preferred Qualifications:
Knowledge, Skills and Abilities:
Must be able to obtain required gaming cards and licensing upon employment. A security investigation will be conducted. A drug test will be required before employment Physical Requirements: Close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, ability to distinguish colors. Ability to view computer monitors for extended periods. Work Conditions: Normal office conditions, day, swing, night, full time, part time, rotating time shifts. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions We are an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. |