INFORMATION SYSTEMS ANALYST 3 - 10072025-71650

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DIVISION OF TENNCARE, DAVIDSON COUNTY

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Overview

Under general supervision, is responsible for professional information systems analytic work of considerable difficulty in the analysis of various complex administrative, reporting, and statistical systems and the development of methods for adapting these systems to electronic data processing; and performs related work as required. This is the advanced working-level class in the Information Systems Analyst job series. An employee in this class independently designs or modifies components of an information system which has major fiscal impact for an agency. Work also involves instructing and orienting personnel on the proper methods to follow when using the system. This class differs from Information Systems Analyst 2, in that an incumbent of the latter either independently designs or modifies a low-cost information system or assists other members of a project team in the design or modification of an information system which has major fiscal impact for an agency. This class differs from Information Systems Analyst 4 in that an incumbent of the latter leads staff or works independently on the design, modification, or implementation of an information system which has major fiscal impact within divisional lines for an agency.

Responsibilities

1. Assists in creating estimates for medium-sized projects, including development time, costs, and resources, and establishes the cost-effectiveness of approved systems.
2. Analyzes data to troubleshoot issues, schedules project tasks, and ensures project goals are met within budget. Reviews system changes with stakeholders and advises on available options to develop or modify systems, including assessing commercially available products.
3. Communicates effectively with outside vendors, representing the organization professionally. Discusses system requirements, security plans, and interfaces to ensure alignment with user needs and legal guidelines.
4. Analyzes data to confirm proposed system requirements meet customer needs, conducts post-implementation audits, and defines discrepancies between proposed and actual system operation. Develops systems analysis packages and assists in evaluating vendor products.
5. Develops specific performance goals, prioritizes tasks, and assists in estimating resource requirements, including manpower and equipment.
6. Keeps supervisors informed of issues, writes project proposals, and communicates regularly with coworkers to share knowledge and provide updates.
7. Develops and maintains technical documentation such as system models, user manuals, training materials, and program documentation. Prepares structured models of proposed systems and test scripts to ensure proper system functionality.
8. Identifies efficiencies in coding and system operations, draws data flow diagrams, and assists in the preparation of feasibility studies and project proposals by researching innovative solutions.

Competencies (KSA's)

Competencies:

1. Business Insight
2. Optimizes Work Processes
3. Communicates Effectively
4. Customer Focus
5. Manages Complexity

Knowledges:

1. Information Technology

Skills:

1. Systems Analysis
2. Systems Evaluation
3. Active Learning and Listening
4. Critical Thinking
5. Complex Problem Solving

Abilities:

1. Speech Recognition
2. Written Comprehension
3. Speech Clarity
4. Deductive Reasoning
5. Inductive Reasoning

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Printer
5. Copy Machine