Technical Support Engineer

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Technical Support Engineer

Location: Quincy, IL - USA (Onsite with Travel)

About Us:
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:
Reporting to the Manager of Technical Support and Field Service, this position is responsible for providing post sales subject matter expert technical support and training to authorized channel partners on Gardner Denver Blower and Vacuum products.

Principal Responsibilities:

• Leverage contact management capability to provide problem-solving technical support interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
  
  

• Knowledge Article management execution to improve technician effectiveness with faster access to solutions and knowledge base such as technical bulletins, fault trees and troubleshooting guides to ensure field personnel have access to latest updates and reference data.
  
  
• Pro-active approach to resolving customer issues, taking responsibility to lead as required to drive corrective actions and follow through to conclusion.
  
  
• Participate in training process improvement initiatives by assisting in design, development and delivery of training materials including presentations & workshops
  
  
• Communicate with peers, Engineers, Operations, and Management to understand product specifications and root causes of issues.
  
  
• Required to make technical assessments in complicated product issues, write and edit detailed technical reports.
  
  
• The position requires travel as required, approx. 15% of time.
  
  
• Requires direct customer contact, needs to be confident, courteous and professional in all situations.
  
  
• Load repetitive quality and reliability issues into the Quality & Reliability Management System (QRMS).
  
  
• Engaged in New Product Development activities such as design and serviceability, field trial testing with feedback, field upgrades training / technical support capability of new technology.
  
  

Requirements:

• Bachelor's degree or relevant technical and work experience equivalent.
  
  
• 5+ years' experience in a technical work environment.
  
  
• MS Office skills - proficiency in PowerPoint, Excel, and Word is essential
  
  
• Presentation skills - customers, channel partners, management, and peers.
  
  
• Experience and ability to work effectively, acting on own initiative with minimal supervision.
  
  

Core Competencies:

• Strong written and verbal communication
  
  
• Influential interpersonal and relationship-building skills
  
  
• Conflict resolution with professionalism and diplomacy
  
  
• Self-motivated decision-making and accountability
  
  
• Planning, organization, and timely execution
  
  

Preferences:

• Large Industrial Blower Products
  
  
• Industrial or Medical Vacuum systems
  
  
• Variable Frequency Drives, Electric Motors
  
  
• Industrial Controls and Communications
  
  

Travel & Work Arrangements/Requirements:
Up to 25%, with the possibility of some international travel.

Pay:
The pay range for this role is $65,000-$85,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer:
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.