New

Accessibility Sales & Customer Advocate

Savvas Learning
paid time off, 401(k)
United States, Illinois, Northbrook
3088 Sanders Road (Show on map)
Oct 07, 2025
Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today's classrooms into active learning environments. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design our learning solutions to be more accessible and relevant to each student. Our award-winning, high-quality instructional materials span every grade level and discipline, from evidence-based, standards-aligned core curricula and supplemental and intervention programs to state-of-the-art assessment tools and the industry's most innovative portfolio of college and career readiness solutions - all designed to meet the needs of every learner. The Accessibility Sales & Customer Advocate will act as the strategic bridge between our accessibility/UDL features and our customer-facing teams. This individual will translate complex technical features into compelling supports that enable our sales teams to win strategic deals and provide invaluable market feedback to inform our product roadmap. A critical aspect of this position is a deep understanding of assistive technologies (AT) and support structures mandated by Individualized Education Programs (IEPs) and 504 plans. This domain-specific expertise is a central competency that will directly impact our success. Key Responsibilities Proactive Customer Success: Serve as the primary point of contact for customers navigating complex accessibility challenges, providing expert-level troubleshooting for assistive technology (AT) compatibility issues. You will define and track key metrics to monitor customer success, proactively identifying and mitigating risks to ensure retention. Strategic Sales Enablement: Develop and manage a library of accessibility-focused sales collateral, including presentations, case studies, and competitive analyses. Design and deliver comprehensive training programs that build the sales team's confidence in positioning our accessibility features as a strategic advantage. Data Intelligence & Automation: Leverage data analytics to visualize accessibility compliance data, identifying trends and competitive advantages to inform business strategy. You will deploy and manage AI-powered tools to automate the generation of customer-facing reports and lead the integration of accessibility data into our CRM system. Cross-Functional Influence: Act as the organization's go-to expert on assistive technologies. Provide data-driven, evidence-based recommendations to product and development teams to ensure the voice of the customer directly shapes our product's evolution. Required Qualifications The ideal candidate will possess a unique combination of technical expertise, business acumen, and customer-facing skills. Hybrid Experience: Demonstrated experience in a role blending deep technical knowledge with external-facing responsibilities, such as a Sales Engineer, Technical Account Manager, or Solutions Consultant. Assistive Technology Expertise: Deep, hands-on expertise with a wide range of assistive technologies (e.g., JAWS, NVDA, VoiceOver), including proven experience with AT compatibility testing and troubleshooting in educational settings governed by IEPs and 504 plans. Data & Analytical Proficiency: Proven ability to collect, analyze, and visualize data to generate actionable business insights. Experience with CRM systems (e.g., Salesforce) is essential. Communication & Influence: Exceptional ability to explain complex technical accessibility concepts clearly and persuasively to diverse audiences, from engineers to sales executives and customers. Tech Savviness: A strong aptitude for learning and managing new technologies, particularly AI-powered tools for automation and data analysis. Preferred Qualifications Direct experience in the Education Technology (EdTech) sector, possession of accessibility certifications (e.g., CPACC,), and prior experience creating sales enablement content will distinguish exceptional candidates. Familiarity with NIMAS/NIMAC process and procedures is a plus. ABOUT SAVVAS We are proud to be recognized as a Top Workplace. Our employees are our most valuable asset, and we are committed to creating a work environment that promotes their growth, well-being, and success. We develop learning solutions that empower educators and improve student outcomes thanks to our team's passion, creativity, and dedication. TOTAL REWARDS We are committed to the health and well-being of our employees and their families. Our focus on employees is evident in our comprehensive and competitive total rewards package, which prioritizes what matters most to them. Our competitive compensation package is designed to reward your success with a pay-for-performance model. This ensures that hard work and contributions are recognized and rewarded. With our 401(k) match and immediate vesting, employees can start securing their financial future without any delay. Our benefits package is designed to promote a healthy work-life balance and overall well-being. Paid time off and holidays allow you to unplug, relax, and recharge fully. Starting on Day One, we offer comprehensive health benefits, including medical, dental, and vision coverage, ensuring that health is a top priority without a financial burden. At Savvas, we recognize the importance of emotional and mental well-being, both in our work environment and in our personal lives. That's why we are committed to providing resources to support well-being. Learn About our Benefits Savvas Learning Company is an Equal Opportunity Employer. Savvas Learning complies with all applicable federal, state, and local laws regarding recruitment and hiring. Savvas prohibits discrimination against individuals based on race, color, religion, national origin, sex, age, disability, and other protected group status. We strive to create a fair and inclusive workplace where everyone feels valued and respected. Learn more about your EEO rights as an applicant. Savvas Learning is an affirmative action employer and participates in E-Verify. 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