ServiceNow Engineering Manager, Information Technology

NISA Investment Advisors, LLC (NISA) offers customized investment solutions for tax-exempt and taxable institutional clients. NISA manages over $285 billion in fixed income and equity securities and over $159 billion in derivative notional value. We seek bright, motivated individuals who can contribute to our growing team of professionals. Candidates with a high degree of independent thinking skills, strong analytical and quantitative skills, and team playing abilities are encouraged to apply.

We are seeking an experienced ServiceNow Engineering Manager with a strong background in ServiceNow orchestration and automation to lead our IT Service Management function. In this role, you will be responsible for designing, implementing, and optimizing ITSM processes and workflows to improve service delivery across the enterprise. You will oversee the configuration, integration, and enhancement of our ServiceNow platform while driving automation initiatives that increase operational efficiency.

Lead and manage ITSM strategy, ensuring alignment with ITIL best practices and organizational goals
• Design, build, and manage ServiceNow orchestration workflows for automating IT operational processes (e.g., onboarding, provisioning, system integration)
• Oversee the implementation and continual improvement of core ITSM processes including Incident, Problem, Change, Request, Knowledge, and Asset Management
• Develop and maintain integrations between ServiceNow and enterprise systems, cloud platforms, and third-party services
• Monitor and report on ITSM performance using SLAs, KPIs, and dashboards to ensure the highest level of service quality
• Work closely with cross-functional IT operations, security, and development teams to identify automation opportunities
• Ensure compliance with governance, security, and regulatory requirements for ITSM workflows
• Mentor and guide ITSM analysts, developers, and process owners to elevate platform and process maturity
• Stay up to date on ServiceNow capabilities, ITSM trends, and emerging automation technologies

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of IT Service Management experience, with at least 3 years in a management or leadership capacity
• Hands-on experience in ServiceNow orchestration, workflow automation, and integrations
• Proven knowledge of ITIL framework and demonstrated application in enterprise environments
• Strong leadership and stakeholder engagement skills with the ability to influence process adoption
• Ability to manage multiple initiatives in a fast-paced environment

Preferred Experience

• ITIL v4 Certification
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)
• Experience with ServiceNow scripting and development (JavaScript, Flow Designer, Glide)
• Familiarity with Agile or DevOps methodologies
• Experience with automation tools or orchestration platforms beyond ServiceNow

NISA's culture encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent. Employees at NISA are provided with a wide range of benefits, including health, dental, vision and life insurance options, paid time off, a competitive retirement plan, onsite cafeteria, fitness center, a health and wellness program and an educational assistance program.

NISA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.