Patient and Family Relations Float Specialist, Specialty Hospitals
![]() | |
![]() United States, Massachusetts, Belmont | |
![]() 115 Mill Street (Show on map) | |
![]() | |
The Patient Family Relations (PFR) Float Specialist, Specialty Hospitals will support the Vice President of PFR and will report into the VP, PFR and work closely with the Senior Managers of PFR at McLean and Spaulding. The PFR Float Specialist plays a vital role in supporting the patient experience across multiple hospitals and care settings within our health system. This position serves as a flexible resource, providing expert coverage during absences, peak volumes, or special projects. The Float Specialist works closely with clinical teams, leadership, and service departments to address patient and family concerns, facilitate effective communication, and support resolution processes in alignment with institutional values and regulatory standards.
The PFR Float Specialist, Specialty Hospitals MGB will support the Vice President of Patient and Family Relations for MGB and will report into the VP, PFR and work closely with the Senior Managers of PFR at McLean and Spaulding. The Patient and Family Relations Float Specialist plays a vital role in supporting the patient experience across multiple hospitals and care settings within our health system. This position serves as a flexible resource, providing expert coverage during absences, peak volumes, or special projects. The Float Specialist works closely with clinical teams, leadership, and service departments to address patient and family concerns, facilitate effective communication, and support resolution processes in alignment with institutional values and regulatory standards. This role requires a high degree of adaptability, emotional intelligence, and professionalism, as the Float Specialist will be embedded in various environments-each with its own culture, workflows, and population needs. The ideal candidate thrives in dynamic settings, demonstrates strong critical thinking, and maintains a consistent, compassionate presence for patients and families during challenging moments. Because this role in an active change management environment, this specialist will need to demonstrate flexibility and open mindedness as the contours of this position will actively evolve over time. Principal Duties and Responsibilities
Qualifications
Skills/Abilities/Competencies
Working Conditions
Special Requirements
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. |