PRN Customer Service Representative - Peds Surgery - Lee Convenient Care - Summerlin

Location:Lee Convenient Care - Summerlin -16230 Summerlin RoadFort Myers FL 33908

Department: HOD HB Peds Surgery

Work Type: PRN

Shift: Shift 1/7:00:00 AM to 5:30:00 PM

Minimum to Midpoint Pay Rate:$18.75 - $18.75 / hour

PRN Customer Service Representative Pediatrics Surgery

Location: Lee Convenient Care Summerlin
16230 Summerlin Road, Fort Myers, FL 33908

Department: HOD HB Peds Surgery

Work Type: PRN

Shift: Shift 1 | 7:00 AM 5:30 PM

Pay Rate: $18.75/hour

Are you passionate about providing outstanding service in a healthcare setting? Join our Pediatric Surgery team at Lee Convenient Care Summerlin as a PRN Customer Service Representative! This role is perfect for someone who thrives in a fast-paced environment, enjoys interacting with patients and families, and wants flexibility in their schedule.

What Youll Do:

• Serve as the first point of contact for patients and families, ensuring a warm and professional experience.

• Handle phone calls, appointment scheduling, and registration tasks.

• Provide accurate information about services, procedures, and clinic operations.

• Support the Peds Surgery team with administrative tasks as needed.

What Were Looking For:

• High School Diploma or equivalent required.

• Strong customer service skills with a professional, friendly demeanor.

• Excellent communication and organizational skills.

• Previous experience in a medical or healthcare environment is a plus.

Why Join Us?

• Flexible PRN schedule.

• Opportunity to work with a dedicated pediatric care team.

• Make a difference in the lives of children and families every day!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers